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• Issues on automatic email archiving

  Support August 8th, 2019 @ 9:52 am
  

  Asterisks are there because I tried to put bold inside the code. This is the original WHERE condition, with the duplicate quotes resulting in a syntax error:

  WHERE eabr.deleted=0 and ea.email_address = ''Antonio'
  

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• Issues on automatic email archiving

  Support August 8th, 2019 @ 9:48 am
  

  As I told privately to support (without having any further answer), I think the problem happens when there are quotes in the name of the sender. This is an example of the search query that returns an error:

  Mon Jul 15 14:56:53 2019 [32386][db9b61ad-5286-ea1d-2700-5c8693c25481][FATAL] Error running count query for Contact List:  Query Failed:  SELECT count(*) c FROM contacts  LEFT JOIN contacts_cstm ON contacts.id = contacts_cstm.id_c   LEFT JOIN  users jt0 ON contacts.modified_user_id=jt0.id AND jt0.deleted=0
   AND jt0.deleted=0  LEFT JOIN  users jt1 ON contacts.created_by=jt1.id AND jt1.deleted=0
   AND jt1.deleted=0  LEFT JOIN  users jt2 ON contacts.assigned_user_id=jt2.id AND jt2.deleted=0
   AND jt2.deleted=0  LEFT JOIN  contacts jt5 ON contacts.reports_to_id=jt5.id AND jt5.deleted=0
   AND jt5.deleted=0  LEFT JOIN  campaigns jt6 ON contacts.campaign_id=jt6.id AND jt6.deleted=0
   AND jt6.deleted=0 LEFT JOIN vis1_visualizzatore1 jt11 ON contacts_cstm.vis1_visualizzatore1_id_c = jt11.id AND jt11.deleted=0  LEFT JOIN cad_cad jt12 ON contacts_cstm.cad_cad_id_c = jt12.id AND jt12.deleted=0  LEFT JOIN users jt13 ON contacts_cstm.user_id_c = jt13.id AND jt13.deleted=0  LEFT JOIN vis2_visualizzatore2 jt14 ON contacts_cstm.vis2_visualizzatore2_id_c = jt14.id AND jt14.deleted=0  LEFT JOIN cad_cad jt15 ON contacts_cstm.cad_cad_id1_c = jt15.id AND jt15.deleted=0  where (contacts.id in (SELECT eabr.bean_id FROM email_addr_bean_rel eabr JOIN email_addresses ea ON (ea.id = eabr.email_address_id) WHERE eabr.deleted=0 and **ea.email_address = ''Antonio**')) AND contacts.deleted=0: MySQL error 1064: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'Antonio')) AND contacts.deleted=0' at line 11
  

  The WHERE condition searches for ''Antonio' - that is A PART of the NAME of the sender - rather than for his email address. The wrong string has been taken from the message header, and it happens when there are quotes. As you can see, the starting quote is also taken, resulting in a syntax error.

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• Issues on automatic email archiving

  Support July 8th, 2019 @ 3:12 pm
  

  Hi,
  I checked the PHP logs and I only see this very recurring warning:

  _mod_fcgid: stderr: PHP Warning: Redis::connect(): connect() failed: Connection refused in /var/www/vhosts/incontacts.it/httpdocs/amcrm/include/SugarCache/SugarCacheRedis.php on line 105
  

  Don't know if it has anything to do with it. Anyway, I think it should not happen.

  Thank you

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