by SuiteCRM

The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

Cancel at any time!
Free Trial

#816 - Json Error

Closed Bug? created by kpope a year ago

Installed on a window 10 system with office 2010. When I try to connect my suite CRM i get the a json parse error:

The log Reads
2017-12-08 10:58:33,703 | Background | ERROR | Login error
System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):

Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in Deleted this.com/dnpcrm/service/v4/SugarWebServiceUtilv4.php on line 555



Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in Deleted This.com/dnpcrm/service/v4/SugarWebServiceImplv4.php on line 49



Warning: Cannot modify header information - headers already sent by (output started at /Deleted This.com/dnpcrm/service/v4/SugarWebServiceUtilv4.php:555) in /Deleted This.com/dnpcrm/service/core/REST/SugarRestJSON.php on line 59

{"id":"I Deleted this","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"I deleted this"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":"-99"},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}}
at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson)
at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse)
at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
at SuiteCRMClient.UserSession.AuthenticateCRM()
at SuiteCRMClient.UserSession.Login()
Data:System.Collections.ListDictionaryInternal
HResult:-2146233088

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi kpope,

    Can you confirm what version of PHP you are using? I believe this is similar to a high priority issue we are currently investigating with PHP 7.1

    Thanks.

    • SuiteCRM Outlook Plugin Team
    • kpope member avatar

      kpope

      a year ago

      Yes I am using PHP 7.1 I looked and did not see the high priority issue before posting. could you please provide a link so I can follow.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    This PHP7.1 error has been resolved in the latest SuiteCRM versions (LTS or otherwise).

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...