Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#605 - Failure to make successful connection in the Username, Password Settings box
After installing the SuiteCRM addin, I attempt to make it work by inputting my username and password credentials in the Outlook Addin configuration box. I enter the URL, my username and password. After pressing the "test" button, I get a dialogue box with a bunch of code. I've added an image to show for demonstration. It does not connect at all.
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7 years ago
SuiteCRM Outlook Add-In v3.0.7.0 in Outlook version 16.0.0.8326 Auto-archiving: off
Logging level: Error
2017-09-11 12:14:18,770 | Background | ERROR | Failed calling 'login' System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555
Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49
Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59
{"id":"407501c628e0ae11f4e7e0cfe44143ee","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}} at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2017-09-11 12:14:18,778 | Background | ERROR | Login error System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555
Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49
Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59
{"id":"407501c628e0ae11f4e7e0cfe44143ee","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}} at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) at SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass) at SuiteCRMClient.UserSession.AuthenticateCRM() at SuiteCRMClient.UserSession.Login() Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2017-09-11 12:14:23,194 | Background | ERROR | Login failure System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555
Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49
Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59
{"id":"407501c628e0ae11f4e7e0cfe44143ee","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}} at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) at SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass) at SuiteCRMClient.UserSession.AuthenticateCRM() at SuiteCRMClient.UserSession.Login() at SuiteCRMAddIn.ThisAddIn.Authenticate() Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2017-09-11 12:14:28,701 | Background | ERROR | Failed calling 'login' System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555
Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49
Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59
{"id":"46bdfb817c42420378833b0ff46fcffc","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}} at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2017-09-11 12:14:28,701 | Background | ERROR | Login error System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555
Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49
Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59
{"id":"46bdfb817c42420378833b0ff46fcffc","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}} at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) at SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass) at SuiteCRMClient.UserSession.AuthenticateCRM() at SuiteCRMClient.UserSession.Login() Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2017-09-11 12:14:28,701 | Background | ERROR | Unable to connect to SuiteCRM System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555
Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49
Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59
{"id":"46bdfb817c42420378833b0ff46fcffc","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}} at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) at SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass) at SuiteCRMClient.UserSession.AuthenticateCRM() at SuiteCRMClient.UserSession.Login() at SuiteCRMAddIn.Dialogs.SettingsDialog.btnTestLogin_Click(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2146233088
6 years ago
Is my case ever going to be ever looked at? It seems that later trouble tickets have been posted and now have "In Progress"
6 years ago
Hi ANavarro,
This is an issue with PHP 7. It has already been fixed and will be included in the next release.
Thanks.
6 years ago
Hello,
I am using a hosting company which lets me change the version of PHP within certain directories. For one of my sites, I changed the PHP version to PHP 5.6.33 and it seems like it works. However, I do look forward to seeing the fix for the upcoming release since I have another site.
5 years ago
This should be resolved in 3.0.18.