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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#605 - Failure to make successful connection in the Username, Password Settings box

Closed Installation created by ANavarro Verified Purchase 2 years ago

After installing the SuiteCRM addin, I attempt to make it work by inputting my username and password credentials in the Outlook Addin configuration box. I enter the URL, my username and password. After pressing the "test" button, I get a dialogue box with a bunch of code. I've added an image to show for demonstration. It does not connect at all.

  1. AngelNavarro member avatar

    ANavarro Verified Purchase

    2 years ago


    SuiteCRM Outlook Add-In v3.0.7.0 in Outlook version 16.0.0.8326
    Auto-archiving: off

    Logging level: Error

    2017-09-11 12:14:18,770 | Background | ERROR | Failed calling 'login'
    System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):

    Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555



    Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49



    Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59

    {"id":"407501c628e0ae11f4e7e0cfe44143ee","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}}
    at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson)
    at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse)
    at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233088
    2017-09-11 12:14:18,778 | Background | ERROR | Login error
    System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):

    Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555



    Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49



    Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59

    {"id":"407501c628e0ae11f4e7e0cfe44143ee","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}}
    at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson)
    at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse)
    at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    at SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass)
    at SuiteCRMClient.UserSession.AuthenticateCRM()
    at SuiteCRMClient.UserSession.Login()
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233088
    2017-09-11 12:14:23,194 | Background | ERROR | Login failure
    System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):

    Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555



    Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49



    Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59

    {"id":"407501c628e0ae11f4e7e0cfe44143ee","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}}
    at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson)
    at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse)
    at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    at SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass)
    at SuiteCRMClient.UserSession.AuthenticateCRM()
    at SuiteCRMClient.UserSession.Login()
    at SuiteCRMAddIn.ThisAddIn.Authenticate()
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233088
    2017-09-11 12:14:28,701 | Background | ERROR | Failed calling 'login'
    System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):

    Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555



    Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49



    Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59

    {"id":"46bdfb817c42420378833b0ff46fcffc","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}}
    at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson)
    at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse)
    at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233088
    2017-09-11 12:14:28,701 | Background | ERROR | Login error
    System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):

    Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555



    Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49



    Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59

    {"id":"46bdfb817c42420378833b0ff46fcffc","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}}
    at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson)
    at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse)
    at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    at SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass)
    at SuiteCRMClient.UserSession.AuthenticateCRM()
    at SuiteCRMClient.UserSession.Login()
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233088
    2017-09-11 12:14:28,701 | Background | ERROR | Unable to connect to SuiteCRM
    System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):

    Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in /path/service/v4/SugarWebServiceUtilv4.php on line 555



    Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in /path/service/v4/SugarWebServiceImplv4.php on line 49



    Warning: Cannot modify header information - headers already sent by (output started at /path/service/v4/SugarWebServiceUtilv4.php:555) in /path/service/core/REST/SugarRestJSON.php on line 59

    {"id":"46bdfb817c42420378833b0ff46fcffc","module_name":"Users","name_value_list":{"user_id":{"name":"user_id","value":"1"},"user_name":{"name":"user_name","value":"admin"},"user_language":{"name":"user_language","value":"en_us"},"user_currency_id":{"name":"user_currency_id","value":""},"user_is_admin":{"name":"user_is_admin","value":true},"user_default_team_id":{"name":"user_default_team_id","value":null},"user_default_dateformat":{"name":"user_default_dateformat","value":"m\/d\/Y"},"user_default_timeformat":{"name":"user_default_timeformat","value":"H:i"},"user_number_seperator":{"name":"user_number_seperator","value":","},"user_decimal_seperator":{"name":"user_decimal_seperator","value":"."},"mobile_max_list_entries":{"name":"mobile_max_list_entries","value":null},"mobile_max_subpanel_entries":{"name":"mobile_max_subpanel_entries","value":null},"user_currency_name":{"name":"user_currency_name","value":"US Dollars"}}}
    at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson)
    at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse)
    at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    at SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass)
    at SuiteCRMClient.UserSession.AuthenticateCRM()
    at SuiteCRMClient.UserSession.Login()
    at SuiteCRMAddIn.Dialogs.SettingsDialog.btnTestLogin_Click(Object sender, EventArgs e)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233088

  2. AngelNavarro member avatar

    ANavarro Verified Purchase

    a year ago

    Is my case ever going to be ever looked at? It seems that later trouble tickets have been posted and now have "In Progress"

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi ANavarro,

      This is an issue with PHP 7. It has already been fixed and will be included in the next release.

      Thanks.

    • AngelNavarro member avatar

      ANavarro Verified Purchase

      a year ago

      Hello,

      I am using a hosting company which lets me change the version of PHP within certain directories. For one of my sites, I changed the PHP version to PHP 5.6.33 and it seems like it works.
      However, I do look forward to seeing the fix for the upcoming release since I have another site.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    This should be resolved in 3.0.18.

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