by SuiteCRM

The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

Cancel at any time!
Free Trial

#743 - Unwanted Creating winmail.dat file

Closed General Question created by Monika a year ago

Hi,

I am using a Paid version of suiteCRM Outlook Plugin.

We are facing a major issue, whenever i send a emails the attachments are getting delivered as "winmail.dat",

I have tried all the options for email compose format to HTML and message format to 'Convert to HTML forma or convert to Plain Text format''- but the result is same.

Specially the recipient of my email message is have different OS like MAC or Oxygen.

Can anyone please advise a solution, as I am tired of getting complaints about winmail.dat file.

Thank you,

Monika

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Monika,

    The winmail.dat file is an Outlook specific file that is created when you send an email using the RTF format. In order to prevent this file from being included as an attachment you can make the following changes in your Outlook settings:

    1. Click File in Outlook.
    2. Select Options.
    3. Go to the Mail category.
    4. Make sure HTML or Plain Text is selected for Compose messages in this format: under Compose messages.
    5. Now make sure Convert to HTML format or Convert to Plain Text format is selected for When sending messages in Rich Text format to Internet recipients: under Message format.
    6. Click OK.

    It is however possible that even with these settings that the winmail.dat file can still be sent. In Outlook 2016 you would need to remove the email address you are sending a mail to from your contacts, right click it and select properties. From here you can select "send plain text" under internet format which should resolve your issue.

    Thanks.

    • SuiteCRM Outlook Plugin Team.
    • Monika member avatar

      Monika

      a year ago

      Thank for your suggestions.

      I have tried all these possible options, but the result is same.

      My colleagues who are using Mac Mail are getting all attachments as "winmail.dat"

      Looking for solutions to get rid of getting complaints.

      Monika

    • Monika member avatar

      Monika

      a year ago

      Thank for your suggestions.

      I have tried all these possible options, but the result is same.

      My colleagues who are using Mac Mail are getting all attachments as "winmail.dat"

      Looking for solutions to get rid of getting complaints.

      Monika

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Monika,

    Unfortunately this isn't something that can be resolved by the SuiteCRM Outlook plugin as this falls under standard Outlook functionality. I would recommend taking a look at the official Microsoft documentation for more information and possible solutions. Thanks.

    https://support.microsoft.com/en-gb/help/278061/email-received-from-a-sender-using-outlook-includes-a-winmail-dat-atta

    https://support.microsoft.com/en-us/help/138053/how-to-prevent-the-winmail-dat-file-from-being-sent-to-internet-users

    • SuiteCRM Outlook Plugin Team.
    • Monika member avatar

      Monika

      a year ago

      Hi,

      I tried all the suggested changes, but unfortunately the result is same.

      To my understanding, this is not an Outlook functionality, because when I disable the Official SuiteCRM Outlook Plugin and sends email through same systems and outlook, the attachments are getting delivered properly to the recipients using Mac Mail etc.

      Would appreciate your help in resolving this issue.

      Thanks, Monika

    • Monika member avatar

      Monika

      a year ago

      I missed to inform that I have Outlook 2013.

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi Monika,

      I'll raise this as a bug and get back to you as soon as possible. Thanks

      • SuiteCRM Outlook Plugin Team.
  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Monika,

    We've looked further into this issue and determined that unfortunately this isn't something we will be able to resolve. This bug is caused by Microsoft failing to properly implement open standards when dealing with attachments and will need to be fixed on their end.

    • SuiteCRM Outlook Plugin Team.
    • Monika member avatar

      Monika

      a year ago

      Hi,

      Sorry for the delay in response.

      My concern is when I disable the SuiteCRM Outlook Plugin and sends the emails It goes well and recipient using MAC Mail receives e-mail attachment properly. And on the other part, the moment I send e-mail with active Outlook Plugin for availing the benefit of SuiteCRM the attachments are getting delivered as "winmail.dat".

      Request for valuable suggestions to resolve this issue.

      Thanks,

      Monika

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Unfortunately this is an issue we can not resolve due to Microsoft standards and will close this issue.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...