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#799 - Outlook 2016 to SuiteCRM | Error 500

Closed Bug? created by peters 3 years ago

Hey,

I'm trying to sync my contacts from Outlook to SuiteCRM but I keep getting an error.

Log:
SuiteCRM Outlook Add-In v3.0.9.0 in Outlook version 16.0.0.8625
Auto-archiving: ON

Logging level: Error

2017-12-01 08:33:20,062 | CS | ERROR | Failed calling 'get_entry_list'
System.Net.WebException: Der Remoteserver hat einen Fehler zur├╝ckgegeben: (500) Interner Serverfehler.
bei System.Net.HttpWebRequest.GetResponse()
bei SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
bei SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2017-12-01 08:33:20,070 | CS | ERROR | ContactSyncing.SyncContacts
System.Net.WebException: Der Remoteserver hat einen Fehler zur├╝ckgegeben: (500) Interner Serverfehler.
bei System.Net.HttpWebRequest.GetResponse()
bei SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
bei SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
bei SuiteCRMClient.RestAPIWrapper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields)
bei SuiteCRMAddIn.BusinessLogic.Synchroniser1.MergeRecordsFromCrm(MAPIFolder folder, String crmModule, HashSet1 untouched)
bei SuiteCRMAddIn.BusinessLogic.ContactSyncing.SyncFolder(MAPIFolder folder, String crmModule)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079

My specs:

Outlook 2016
SuiteCRM Outlook v3.0.9.0
SuiteCRM Version 7.9.7
Windows 10

I really appreciate any help you can provide.

Best regards,

Pascal

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi peters,

    Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #799. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Identified that 500 errors were due to PHP7.1 (usually) and would require a SuiteCRM upgrade (either LTS or other).

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