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#2177 - Object reference not set to an instance of an object
Hello.
PlugIn: SuiteCRMAddIn_3.0.20.0.msi Outlook
One year after a first failed try, I am now downloading and installing this Plugin. I deleted the old files left in C:\Users[USER]\AppData\Local\Microsoft_Corporation.
But unfortunately, Outlook still give me errors.
First start of Outlook with the Plugin, when i am filling the settings, a first window appears
I click on continue, a new settings window appears:
I fill the form, test is working, then when I want to save:
I cannot go further.
Please advise. Aurelien
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5 years ago
Logs:
SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.11901 Auto-archiving: off
Logging level: Error
2019-08-19 12:50:01,842 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-19 12:50:19,647 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-19 12:50:19,647 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261
5 years ago
Hi there,
This issue is know and a development build is being tested activity. I will get in contact as soon as we have a full release resolving your issues or if you would be willing if we require more testers.
SuiteCRM Outlook Plugin Team
5 years ago
Hi. Thank you. I have been waiting for more than a year already to install this addon on my staff computers. Do you have any idea of when it can be fix ? Best regards.
5 years ago
As a tempory solution you can perform the following;
How to update plugin settings without using the in-outlook menu.
Navigate to the file called user.config found in C:\User(YOUR USERNAME)\AppData\Local\Microsoft_Corporation(FOLDER CONTAINING "SuiteCRMAddIn")(Newest created Folder)\ Open the user.config file using notepad (Or for ease of use I suggest notepad++)
Using the find function (Normally CTRL+F) to locate the following names and update the values found between the UPDATETHIS tags below;
Find > Username Update value with CRM Username
Find > Password Update value with CRM Password
Find > Host Update value with CRM URL
Find > LicenceKey Update value with Plugin Licence Key
If you would like to enable debug logs (Useful if you are sending us logs to assist with debugging the issues you are experiencing) Find > LogLevel and update value with Debug
Afterwards please open outlook and check in the settings page that your changes have been reflected by the plugin (Note: Atm hitting save appears to cause an error on certain installations. However exiting without saving will not change your settings you updated)
Outlook Plugin Support Team
5 years ago
Hello. Sorry for my late reply. The content of the file is:
<?xml version="1.0" encoding="utf-8"?> <SuiteCRMAddIn.Properties.Settings> Error False -4 </SuiteCRMAddIn.Properties.Settings>
5 years ago
File content:
5 years ago
Hi there,
SuiteCRM Outlook Plugin has been updated to version 3.0.22.0. This new version should correct the error you were experiencing. Could you please install the new update and test to ensure your issue is resolved.
SuiteCRM Outlook Plugin Team
5 years ago
Apologies, Please disregard this message!
5 years ago
Sorry, I can only see downloads up to Version 3.0.20 in my Account page.
5 years ago
Hi there,
SuiteCRM Outlook Plugin has now been updated to version 3.0.22.0. This new version should correct the error you were experiencing. Could you please install the new update and test to ensure your issue has been resolved.
SuiteCRM Outlook Plugin Team
5 years ago
It is now working. There is no error message ! i will test a little then buy more licences for our office. Thanks for the work
5 years ago
Hi there,
This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.
SuiteCRM Outlook Plugin Team