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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#2177 - Object reference not set to an instance of an object

In Progress Bug? created by aureh12 Verified Purchase one month ago

Hello.

PlugIn: SuiteCRMAddIn_3.0.20.0.msi
Outlook

One year after a first failed try, I am now downloading and installing this Plugin.
I deleted the old files left in C:\Users[USER]\AppData\Local\Microsoft_Corporation.

But unfortunately, Outlook still give me errors.

First start of Outlook with the Plugin, when i am filling the settings, a first window appears
1.jpg

I click on continue, a new settings window appears:
2.jpg

I fill the form, test is working, then when I want to save:
4.jpg

I cannot go further.

Please advise.
Aurelien

  1. aureh12 member avatar

    aureh12 Verified Purchase

    one month ago

    Logs:


    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.11901
    Auto-archiving: off

    Logging level: Error

    2019-08-19 12:50:01,842 | VSTA_Main | ERROR | Failed while loading the settings form
    System.NullReferenceException: Object reference not set to an instance of an object.
    at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions()
    at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings()
    at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2147467261
    2019-08-19 12:50:19,647 | VSTA_Main | ERROR | Saving SyncCalls
    System.NullReferenceException: Object reference not set to an instance of an object.
    at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13()
    at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2147467261
    2019-08-19 12:50:19,647 | VSTA_Main | ERROR | saving settings
    System.NullReferenceException: Object reference not set to an instance of an object.
    at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions()
    at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify)
    at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message)
    at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings()
    at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2147467261

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    one month ago

    Hi there,

    This issue is know and a development build is being tested activity. I will get in contact as soon as we have a full release resolving your issues or if you would be willing if we require more testers.

    SuiteCRM Outlook Plugin Team

    • aureh12 member avatar

      aureh12 Verified Purchase

      about a month ago

      Hi. Thank you.
      I have been waiting for more than a year already to install this addon on my staff computers.
      Do you have any idea of when it can be fix ?
      Best regards.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    about a month ago

    As a tempory solution you can perform the following;

    How to update plugin settings without using the in-outlook menu.

    Navigate to the file called user.config found in C:\User(YOUR USERNAME)\AppData\Local\Microsoft_Corporation(FOLDER CONTAINING "SuiteCRMAddIn")(Newest created Folder)\
    Open the user.config file using notepad (Or for ease of use I suggest notepad++)

    Using the find function (Normally CTRL+F) to locate the following names and update the values found between the UPDATETHIS tags below;

    Find > Username
    Update value with CRM Username

    Find > Password
    Update value with CRM Password

    Find > Host
    Update value with CRM URL

    Find > LicenceKey
    Update value with Plugin Licence Key

    If you would like to enable debug logs (Useful if you are sending us logs to assist with debugging the issues you are experiencing) Find > LogLevel and update value with Debug

    Afterwards please open outlook and check in the settings page that your changes have been reflected by the plugin (Note: Atm hitting save appears to cause an error on certain installations. However exiting without saving will not change your settings you updated)

    Outlook Plugin Support Team

  4. aureh12 member avatar

    aureh12 Verified Purchase

    3 weeks ago

    Hello. Sorry for my late reply.
    The content of the file is:

    <?xml version="1.0" encoding="utf-8"?>

        
            <SuiteCRMAddIn.Properties.Settings>
                
                    Error
                
                
                    False
                
                
                    -4
                
            </SuiteCRMAddIn.Properties.Settings>
        

    • aureh12 member avatar

      aureh12 Verified Purchase

      3 weeks ago

      File content:

      <?xml version="1.0" encoding="utf-8"?>
      <configuration>
          <userSettings>
              <SuiteCRMAddIn.Properties.Settings>
                  <setting name="LogLevel" serializeAs="String">
                      <value>Error</value>
                  </setting>
                  <setting name="NeedsUpgrade" serializeAs="String">
                      <value>False</value>
                  </setting>
                  <setting name="LVSStartsRemaining" serializeAs="String">
                      <value>-4</value>
                  </setting>
              </SuiteCRMAddIn.Properties.Settings>
          </userSettings>
      </configuration>
      
  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    one week ago

    Hi there,

    SuiteCRM Outlook Plugin has been updated to version 3.0.22.0. This new version should correct the error you were experiencing. Could you please install the new update and test to ensure your issue is resolved.

    SuiteCRM Outlook Plugin Team

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      one week ago

      Apologies, Please disregard this message!

    • aureh12 member avatar

      aureh12 Verified Purchase

      one week ago

      Sorry, I can only see downloads up to Version 3.0.20 in my Account page.

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    one week ago

    Hi there,

    SuiteCRM Outlook Plugin has now been updated to version 3.0.22.0. This new version should correct the error you were experiencing. Could you please install the new update and test to ensure your issue has been resolved.

    SuiteCRM Outlook Plugin Team

    • aureh12 member avatar

      aureh12 Verified Purchase

      a day ago

      It is now working.
      There is no error message !
      i will test a little then buy more licences for our office.
      Thanks for the work

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