by SuiteCRM

The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

Free 30 day trial
Try it Now

#1888 - Licence check failed

Closed Installation created by wamser 10 months ago

Even while entering the licence key as per purchase confirmation, I get the error message "Licence check failed for the SuiteCRM add-in"

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    10 months ago

    Hi there,

    Could you please state what Outlook plugin version you are using?


  2. Metfab member avatar


    8 months ago

    Same problem here, with Oulook 2010 professional.
    I can't disable the plugin too, the pop up is still there

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 months ago

    Hi there,
    Could you please try upgrading the latest version of the plugin and then following the steps below which will take you through how to resolve most of the issues you are describing,

    == STEP 1 - Allowing the plugin ==
    On your PC, navigate to "Start Menu" and search for an application called "regedit" or "Registry Editor" and open it,
    When loaded navigate down the following path;
    HKEY_CURRENT_USER > Software > Microsoft > Office > 16.0 > Outlook > Resiliency > DisabledItems
    Within "DisabledItems" remove all registries other than the (Default) by single clicking each one or group highlighting them (By dragging or Ctrl+Clicking) and hitting delete and confirming by hitting "Yes".

    At this point please restart or open outlook,
    If the SuiteCRM tab does appear on the nav bar please skip to the 3rd and last step, otherwise please continue with step 2.

    == Step 2 - Enabling the Plugin==
    Navigate to File > Options > Add-ins
    At the bottom of the page ensure "COM Add-ins" is selected and hit GO
    Find "SuiteCRM Outlook Addin" and tick the box next to it.
    Hit OK
    You should see SuiteCRM at the top of the page

    If for whatever reason this is the case please get back in contact with us by raising a case or update your existing case on the store and send a message containing your logs set to debug to outlook[at]salesagility[dot]com quoting your case number where we can help you troubleshoot the issues you are experiencing

    == Step 3 - Preventing Licence Check Failure ==
    The easiest way to prevent these issues occurring is to wait 30 seconds to a minute after the start of outlook before performing a manual archive. If you happy with this you can skip to the end of this guide but if you would prefer a speedier start-up, please follow the steps below;

    Open Outlook and Wait 30 seconds
    Navigate to the "SuiteCRM" tab and click "Settings"
    Click on the tab "Synchronisation"
    Change the value of "Start-up Delay" to a value greater than 0 for example 5 seconds (It could be as low as 1 however may cause issues with the plugin disabled due to "Running Slow", 5 seconds accommodates for this start-up time and still prevents any issues occurring with the plugin)
    Afterwards, hit save and restart outlook, you should now be able to archive after 5 seconds without receiving any license check issues as long as a valid license is placed within the "Credentials" section of the plug-in settings.

    == Final Notes ==
    Please note that the steps above are only a temporary workaround and not a permanent fix, therefore they may have to be repeated if you run into such issues again. We are working hard to try and provide a permanent fix for these issues as soon as possible.

    SuiteCRM Outlook Plugin Team

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 months ago

    Hi there,

    This issue will be closed as we have received no response, if this is still an issue please raise a new issue and reference this closed issue. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

    SuiteCRM Outlook Plugin Team

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...