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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#2075 - Error Archiving email

Closed Bug? created by asmed.tinoco 2 months ago

Hi,

When we try to archive some email in CRM the following error appear:

Error.png

Somebody know what is this error?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    What happens when your perform a credential test within the plugin's setting menu?

    If you don't get an error could you please ensure that you have upgraded to the newest version of the plug-in and if this issues continues if possible could you please send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #[2075]. If you could also include what PHP version the CRM is run on, that would be much appreciated and will help us investigate this issue further.

    SuiteCRM Outlook Plugin Team

  2. asmed.tinoco member avatar

    asmed.tinoco

    2 months ago

    Hi there,

    When we perform a credentials test, the login is successfully.

    We have the newest version of the plug-in.

    For sending the Outlook DEBUG logs, where are these logs, in Outlook or in the server of the CRM?

    Thanks
    Asmed Tinoco

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    In the plugin settings menu under the tab "Information", you will be able to change the logging level and after replicating the issue you can click the link in the same panel that takes you to where the logs should be

    SuiteCRM Outlook Plugin Team

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    one month ago

    Hi there,

    This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

    SuiteCRM Outlook Plugin Team

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