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#2263 - CC field is not populated

Closed Bug? created by darshak a year ago

Hi,

I am using version 3.0.22

While archiving email with contacts in CC, sometimes CC field in email body is not populated at all.

Email address in CC already exists as contact in CRM and email is related to given contact correctly as well.
SuiteCRM_Plugin_Bug_3_1.JPG
SuiteCRM_Plugin_Bug_3_2.JPG

  1. darshak member avatar

    darshak

    a year ago

    here is the screenshot to show emails being related to CC contact

    SuiteCRM_Plugin_Bug_3_3.JPG

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    I have been able to replicate this issue and it has been reported to be assessed. Could you confirm that no effect other than the field not being populated is present? For example, as stated the CC'ed contact is still visible within the contacts subpanel?

    • darshak member avatar

      darshak

      a year ago

      While archiving this email manually, i was able to select user in CC so it is related to email correctly.

      However, I am not using auto archive functionality and not sure if it would work correctly there.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    I will do some testing regarding Auto Archive however are still unable to replicate this issue. Could you check if under the archive panel in the settings of the plugin if the "Automatically Search when the Archive Window is Opened" option is selected?

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    This ticket has been closed as we have received no response. If you believe this to be an issue still, please leave a comment, and we will reopen this ticket and continue our investigation.
    We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

    SuiteCRM Outlook Plugin Team

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