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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#247 - Paid Outlook Plugin not working

Closed Installation created by Monika 2 years ago

Hi there,

I have purchased 1 user outlook plugin and trying to install. But it is not working in my Outlook 2013 having PC with Windows 10.

The following error message is coming as per the attached screen shot. Can you help to fix the problem.

Thanks,

Monika

SuiteCRMErrorOL CASE.jpg

  1. CamoMacdonald member avatar

    CamoMacdonald

    2 years ago

    By the looks of the error you attached it seems to be a permission issue. Do you have permission to run it as an administrator?

  2. CamoMacdonald member avatar

    CamoMacdonald

    2 years ago

    Could you please also provide more information on how you got to that popup? Was that during the initial installation?

    • Monika member avatar

      Monika

      2 years ago

      For me it doesn't seems to be a permission issue because I have run this installation as an administrator? Please advise.

      Also please suggest how to upgrade to the latest version of Outlook plugin version 3

  3. Monika member avatar

    Monika

    2 years ago

    Hello,

    When can I expect the support to fix the outlook plugin ?

    Your help in this regard will be appreciated

    Thanks - Monika

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi Monika,

      We are trying to replicate your issues.

      In the first instance could you please uninstall the software and install the newer version which has now been uploaded to the site. All your setting will be cache and so it is as simple as installing and all your originally imputed settings will be remembered.

      Please advise what error you receive if any when you run the newer version of the software

      Regards
      SuiteCRM

    • Monika member avatar

      Monika

      2 years ago

      That I can try. But can u please suggest how to download the newer version of Outlook plugin as it was asking again for pricing.

      Regards,

      Monika

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi Monika,

      You can use this link for the newest version - https://dox.salesagility.com/index.php/s/sZgPW8fdxrYnm7T

      The link will expire tomorrow so please download the file today.

      Regards
      SuiteCRM

    • Monika member avatar

      Monika

      2 years ago

      I downloaded the newest version from the given link but unfortunately still its not working

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi Monika,

      Are you experiencing exactly the same issues as before?

      Regards
      Kevin

  4. Simon_Brooke member avatar

    Simon_Brooke

    2 years ago

    On my machine, WITHOUT the plugin installed, in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SuiteCRMAddIn\Manifest I have a record of type REG_SZ whose value is 'file:///C:/Users/simon/workspace/SuiteCRM-Outlook-Plugin/SuiteCRMAddIn/bin/Debug/SuiteCRMAddIn.vsto|vstolocal'. I didn't put it there. Presumably it's put there by VisualStudio when running the plugin in debug mode.

    When I install the plugin, it does not change the value of** HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SuiteCRMAddIn\Manifest**.

    When I install the plugin, even though VisualStudio is not running, When I start Outlook I see two instances of the plugin. If I delete the value of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SuiteCRMAddIn\Manifest and restart Outlook, I see only one instance, so the Manifest key is being read from the registry. When I put the actually correct path in the registry ('file:///C:/Program Files (x86)/SuiteCRMAddIn/SuiteCRMAddIn.vsto|vstolocal') and restart Outlook, I still see only one instance of the add-in.

    Conclusions:

    1. The value is read, so if it points to an alternate instance of the plugin you get two instances;
    2. The value is not written by the installer, not even if it is deleted before the installer is run.

    So this isn't a registry problem.

    The vsto file is installed in C:\Program Files (x86)\SuiteCRMAddIn\SuiteCRMAddIn.vsto

    On my machine it has the following permissions:

    • SYSTEM: Full control, Modify, Read & execute, Read, Write
    • Administrators: Full control, Modify, Read & execute, Read, Write
    • Users: Read & execute, Read

    The directory C:\Program Files (x86)\SuiteCRMAddIn has the permissions:

    • SYSTEM: Full control, Modify, Read & execute, List folder contents, Read, Write
    • Administrators: Full control, Modify, Read & execute, List folder contents, Read, Write
    • Users: Read & execute, List folder contents, Read
    • TrustedInstaller: List folder contents

    Please ask the user to check the permissions

    1. on the file C:\Program Files (x86)\SuiteCRMAddIn\SuiteCRMAddIn.vsto
    2. on the directory C:\Program Files (x86)\SuiteCRMAddIn
    • Monika member avatar

      Monika

      2 years ago

      I am puzzled. I don't know how to fix this problem. It is still not working.

      Thanks
      Monika

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Monika,

    Following Simon Brooke's instructions. If you navigate to the following location: C:\Program Files (x86)\SuiteCRMAddIn Can you check the permissions of the following file: C:\Program Files (x86)\SuiteCRMAddIn\SuiteCRMAddIn.vsto

    If you as a User do not have access to read/write/execute on that file (or possibly the whole directory) then that is why you are having permissions problems even installing as an Administrator.

    Are you able to let us know what your permissions are by sending us a screenshot at outlook@salesagility.com?

    Many Thanks

    • Monika member avatar

      Monika

      2 years ago

      As advised, I checked and found that file SuiteCRMAddIn.vsto doesn't get extracted after installation in the directory C:\Program Files (x86)\SuiteCRMAddIn\SuiteCRMAddIn.vsto.

      As I didn't find any permission conflict. Can you suggest how to check the permission issue.

      Look forward to receive your valuable suggestion.

      Thanks

      Monika

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Monika,

    Does all the other files get extracted? Is the vsto the only one that doesn't?

    Also is your Windows copy using the English language packs or do you use another language when installing?

    Many Thanks

  7. Monika member avatar

    Monika

    2 years ago

    Hello,

    Pleased to inform you that we are

    • Monika member avatar

      Monika

      2 years ago

      Hello,

      This is to inform you that now we are able to configure the Outlook plug-in with the systems. But now the problem is it is asking for the License Key which I am not able to find out. Please note that we have purchased this plug-in and till now not able to configure.

      Please provide the License Key at the earliest.

      Thanks,

      Monika

  8. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Thanks Monika, we have re-sent you your license key. We will now close this Case.

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