Official SuiteCRM Outlook Plugin

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Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#2089 - Connection issue on Outook 2016

Closed Bug? created by Maharshi 5 years ago

We have a connection issue in outlook 2016.

please find the attached screenshot.

Help needed ASAP.image_2019_07_11T13_39_42_243Z.png

  1. Maharshi member avatar

    Maharshi

    5 years ago

    Error Log.

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.4266 Auto-archiving: off

    Logging level: Error

    2019-07-11 16:32:03,743 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079

    2019-07-11 16:32:03,821 | Background | ERROR | Licence server responded "Key is required."

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.4266 Auto-archiving: off

    Logging level: Error

    2019-07-11 16:35:04,930 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-07-11 16:35:04,961 | Background | ERROR | Licence server responded "Key is required." 2019-07-11 18:39:15,591 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:45:28,786 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:45:28,786 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:50:05,632 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:50:05,632 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:52:37,415 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:52:37,415 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:55:23,434 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:55:23,434 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal

    HResult:-2147467261

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.4266 Auto-archiving: off

    Logging level: Error

    2019-07-11 18:56:29,844 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:56:38,254 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-07-11 18:56:38,258 | Background | ERROR | Licence server responded "Key is required." 2019-07-11 18:56:43,275 | Background | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:00:34,534 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:00:34,534 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:03:15,912 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:03:15,912 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:03:25,848 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:05:23,444 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:05:23,444 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:06:36,235 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:06:36,235 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:12:45,081 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:12:45,081 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal

    HResult:-2147467261

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.4266 Auto-archiving: off

    Logging level: Error

    2019-07-11 19:16:56,885 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:17:04,725 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-07-11 19:17:04,741 | Background | ERROR | Licence server responded "Key is required." 2019-07-11 19:18:06,254 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:18:06,254 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:19:28,721 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:19:28,721 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi there,

    Could you please ensure that you have upgraded to the newest version of the plug-in and if this issues continues if possible could you please send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #[2089]. If you could also include what PHP version the CRM is run on, that would be much appreciated and will help us investigate this issue further.

    SuiteCRM Outlook Plugin Team

  3. Maharshi member avatar

    Maharshi

    5 years ago

    Current version of suitecrm outlook - SuiteCRMAddIn_3.0.20.0 dated on june 28,2019 Php version - 7.2.16 Suitecrm Version used - 7.11.0

    • Maharshi member avatar

      Maharshi

      5 years ago

      Current version of suitecrm outlook - SuiteCRMAddIn_3.0.20.0 dated on june 28,2019 Php version - 7.2.12 Suitecrm Version used - 7.11.0

  4. Maharshi member avatar

    Maharshi

    5 years ago

    Debug log level

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.4266 Auto-archiving: off

    Logging level: Error

    2019-07-11 16:32:03,743 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079

    2019-07-11 16:32:03,821 | Background | ERROR | Licence server responded "Key is required."

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.4266 Auto-archiving: off

    Logging level: Error

    2019-07-11 16:35:04,930 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-07-11 16:35:04,961 | Background | ERROR | Licence server responded "Key is required." 2019-07-11 18:39:15,591 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:45:28,786 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:45:28,786 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:50:05,632 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:50:05,632 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:52:37,415 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:52:37,415 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:55:23,434 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:55:23,434 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal

    HResult:-2147467261

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.4266 Auto-archiving: off

    Logging level: Error

    2019-07-11 18:56:29,844 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 18:56:38,254 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-07-11 18:56:38,258 | Background | ERROR | Licence server responded "Key is required." 2019-07-11 18:56:43,275 | Background | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:00:34,534 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:00:34,534 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:03:15,912 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:03:15,912 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:03:25,848 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:05:23,444 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:05:23,444 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:06:36,235 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:06:36,235 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:12:45,081 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:12:45,081 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal

    HResult:-2147467261

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.4266 Auto-archiving: off

    Logging level: Error

    2019-07-11 19:16:56,885 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:17:04,725 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-07-11 19:17:04,741 | Background | ERROR | Licence server responded "Key is required." 2019-07-11 19:18:06,254 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:18:06,254 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:19:28,721 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:19:28,721 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:25:19,922 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:25:19,922 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal

    HResult:-2147467261

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.4266 Auto-archiving: off

    Logging level: Error

    2019-07-11 19:32:28,845 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-07-11 19:32:28,849 | Background | ERROR | Licence server responded "Key is required." 2019-07-11 19:32:29,431 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-11 19:32:33,435 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-07-11 19:32:33,435 | Background | ERROR | Licence server responded "Key is required." 2019-07-11 19:32:37,452 | Background | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal

    HResult:-2147467261

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.4266 Auto-archiving: off

    Logging level: Error

    2019-07-12 11:05:10,199 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-12 11:05:18,101 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079

    2019-07-12 11:05:18,114 | Background | ERROR | Licence server responded "Key is required."

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.4266 Auto-archiving: off

    Logging level: Error

    2019-07-12 11:06:05,871 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-12 11:06:25,160 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-07-12 11:06:25,165 | Background | ERROR | Licence server responded "Key is required." 2019-07-12 11:06:30,750 | Background | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-12 11:08:17,824 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-12 11:08:17,824 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-12 11:09:21,316 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-12 11:09:21,316 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-12 17:36:48,381 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-12 17:36:48,409 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-12 17:37:07,555 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-12 17:37:07,555 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261

  5. Maharshi member avatar

    Maharshi

    5 years ago

    I think we are not able to saving anything related to pluign. So we are not able to alter log level to debug

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi there,

    Thank you for providing your logs, If you try clicking "No" on the "CRM URL has changed" popup does it allow you to save or does the popup reappear?

    SuiteCRM Outlook Support Team

  7. Maharshi member avatar

    Maharshi

    5 years ago

    Hello sir,

    We are getting bellow error and not able to save.

    Outlook_error.png

  8. Maharshi member avatar

    Maharshi

    5 years ago

    Log details:

    HResult:-2147467261 2019-07-16 17:46:16,745 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-07-16 17:46:16,745 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal

  9. Maharshi member avatar

    Maharshi

    5 years ago

    Team any updates on this ? when can we got resolutions ??

  10. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    How to update plugin settings without using the in-outlook menu.

    Navigate to the file called user.config found in C:\User(YOUR USERNAME)\AppData\Local\Microsoft_Corporation(FOLDER CONTAINING "SuiteCRMAddIn")(Newest created Folder)\ Open the user.config file using notepad (Or for ease of use I suggest notepad++)

    Using the find function (Normally CTRL+F) to locate the following names and update the values found between the UPDATETHIS tags below;

    Find > Username Update value with CRM Username

    Find > Password Update value with CRM Password

    Find > Host Update value with CRM URL

    Find > LicenceKey Update value with Plugin Licence Key

    If you would like to enable debug logs (Useful if you are sending us logs to assist with debugging the issues you are experiencing) Find > LogLevel and update value with Debug

    Afterwards please open outlook and check in the settings page that your changes have been reflected by the plugin (Note: Atm hitting save appears to cause an error on certain installations. However exiting without saving will not change your settings you updated)

    Outlook Plugin Support Team

  11. Maharshi member avatar

    Maharshi

    5 years ago

    Hello sir,

    We are getting this error at synchronization tab

    Outlook_calender_Error.png

  12. Maharshi member avatar

    Maharshi

    5 years ago

    Log details:

    HResult:-2147467261 2019-07-17 16:32:50,514 | VSTA_Main | ERROR | Unexpected error while trying to log action 'AppointmentSyncing.SaveItem, saved item' System.TypeInitializationException: The type initializer for 'SuiteCRMAddIn.BusinessLogic.CrmId' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_CrmIdValidationPolicy() at SuiteCRMAddIn.BusinessLogic.CrmId..cctor() --- End of inner exception stack trace --- at SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LogItemAction(AppointmentItem olItem, String message) Data:System.Collections.ListDictionaryInternal HResult:-2146233036 2019-07-17 16:32:50,530 | VSTA_Main | ERROR | Failed to handle an item added to Calendar System.TypeInitializationException: The type initializer for 'SuiteCRMAddIn.BusinessLogic.CrmId' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_CrmIdValidationPolicy() at SuiteCRMAddIn.BusinessLogic.CrmId..cctor() --- End of inner exception stack trace --- at SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LogItemAction(AppointmentItem olItem, String message) Data:System.Collections.ListDictionaryInternal HResult:-2146233036 2019-07-17 16:32:52,750 | VSTA_Main | ERROR | Unexpected error while trying to log action 'AppointmentSyncing.SaveItem, saved item' System.TypeInitializationException: The type initializer for 'SuiteCRMAddIn.BusinessLogic.CrmId' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_CrmIdValidationPolicy() at SuiteCRMAddIn.BusinessLogic.CrmId..cctor() --- End of inner exception stack trace --- at SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LogItemAction(AppointmentItem olItem, String message) Data:System.Collections.ListDictionaryInternal HResult:-2146233036 2019-07-17 16:32:52,750 | VSTA_Main | ERROR | Failed to handle an item modified in Calendar System.TypeInitializationException: The type initializer for 'SuiteCRMAddIn.BusinessLogic.CrmId' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_CrmIdValidationPolicy() at SuiteCRMAddIn.BusinessLogic.CrmId..cctor() --- End of inner exception stack trace --- at SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LogItemAction(AppointmentItem olItem, String message) Data:System.Collections.ListDictionaryInternal HResult:-2146233036 2019-07-17 16:33:10,753 | VSTA_Main | ERROR | Unexpected error while trying to log action 'AppointmentSyncing.SaveItem, saved item' System.TypeInitializationException: The type initializer for 'SuiteCRMAddIn.BusinessLogic.CrmId' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_CrmIdValidationPolicy() at SuiteCRMAddIn.BusinessLogic.CrmId..cctor() --- End of inner exception stack trace --- at SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LogItemAction(AppointmentItem olItem, String message) Data:System.Collections.ListDictionaryInternal HResult:-2146233036 2019-07-17 16:33:10,753 | VSTA_Main | ERROR | Failed to handle an item modified in Calendar System.TypeInitializationException: The type initializer for 'SuiteCRMAddIn.BusinessLogic.CrmId' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_CrmIdValidationPolicy() at SuiteCRMAddIn.BusinessLogic.CrmId..cctor() --- End of inner exception stack trace --- at SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LogItemAction(AppointmentItem olItem, String message) Data:System.Collections.ListDictionaryInternal HResult:-2146233036 2019-07-17 16:38:20,055 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261

  13. Maharshi member avatar

    Maharshi

    5 years ago

    Hello sir,

    Can you please provide your skype - id so that we can explain you the complete detail issue faced by us

  14. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi Maharshi,

    I don't believe a Skype call would help to progress this ticket, If possible could you try leaving the menu open for about 30 seconds to a minute and then see if the drop downs in synchronisation appear?

    SuiteCRM Outlook Plugin Team

  15. Maharshi member avatar

    Maharshi

    5 years ago

    Hello sir,

    No it does not sync dropdown even after leaving menu for 1-2 hour

  16. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi there,

    Could you please try the following, manually archive a email and see if it appears in the CRM, Update or created a new contact within Outlook and see if it updates or appears within the CRM.

    Could you also update the following;

    Navigate to the file called user.config found in C:\User(YOUR USERNAME)\AppData\Local\Microsoft_Corporation(FOLDER CONTAINING "SuiteCRMAddIn")(Newest created Folder)\ Open the user.config file using notepad (Or for ease of use I suggest notepad++)

    Using the find function (Normally CTRL+F) to locate the following names and update the values found between the tags REPLACE-THIS below;

    Find > SyncContacts Update value with BiDirectional

    Find > SyncTasks Update value with BiDirectional

    Find > SyncCalls Update value with BiDirectional

    Find > SyncMeetings Update value with BiDirectional

    Afterwords perform the above test and see if any changes are reflected in the plug-in

    SuiteCRM Outlook Plugin Team

  17. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi there,

    We have sent you an email regarding the error you are currently experiencing.

    SuiteCRM Outlook Plugin Team

  18. Support_IT_BE2020 member avatar

    Support IT - BEST

    5 years ago

    We've got exactly the same problem on some of our computers, but with Outlook 2010. Is there a solution already? BR, Jürgen from BE2020

  19. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi there,

    We have a potential fix which is currently being tested by some affected users.

    I will update you when we have more information about the status of the fix.

    SuiteCRM Outlook Plugin Team

  20. rcduggan member avatar

    rcduggan

    5 years ago

    Hi,

    I am also encountering an error after I hit the "Save" button. My suitecrmoutlook.log is below:

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.11901 Auto-archiving: off

    Logging level: Error

    2019-08-13 13:51:00,213 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-13 13:51:22,548 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-08-13 13:51:22,549 | Background | ERROR | Licence server responded "Key is required." 2019-08-13 13:52:27,205 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-08-13 13:52:27,205 | Background | ERROR | Licence server responded "Key is required." 2019-08-13 13:53:41,023 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-08-13 13:53:41,023 | Background | ERROR | Licence server responded "Key is required." 2019-08-13 13:56:55,438 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.Helpers.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2019-08-13 13:56:55,438 | Background | ERROR | Licence server responded "Key is required." 2019-08-13 13:56:59,804 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-13 13:56:59,804 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-13 13:57:00,797 | Background | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-13 14:07:41,224 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-13 14:07:47,421 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-13 14:07:47,421 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-13 16:21:37,664 | VSTA_Main | ERROR | Unexpected error while trying to log action 'AppointmentSyncing.SaveItem, saved item' System.TypeInitializationException: The type initializer for 'SuiteCRMAddIn.BusinessLogic.CrmId' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_CrmIdValidationPolicy() at SuiteCRMAddIn.BusinessLogic.CrmId..cctor() --- End of inner exception stack trace --- at SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LogItemAction(AppointmentItem olItem, String message) Data:System.Collections.ListDictionaryInternal HResult:-2146233036 2019-08-13 16:21:37,664 | VSTA_Main | ERROR | Failed to handle an item modified in Calendar (This computer only) System.TypeInitializationException: The type initializer for 'SuiteCRMAddIn.BusinessLogic.CrmId' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_CrmIdValidationPolicy() at SuiteCRMAddIn.BusinessLogic.CrmId..cctor() --- End of inner exception stack trace --- at SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LogItemAction(AppointmentItem olItem, String message) Data:System.Collections.ListDictionaryInternal HResult:-2146233036 2019-08-13 17:30:58,469 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-13 17:31:04,323 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-13 17:31:04,324 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal

    HResult:-2147467261

    SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.11901 Auto-archiving: off

    Logging level: Error

    2019-08-13 17:36:42,741 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-13 17:37:14,950 | VSTA_Main | ERROR | Saving SyncCalls System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Dialogs.SettingsDialog.b__24_13() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261 2019-08-13 17:37:14,950 | VSTA_Main | ERROR | saving settings System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.Handle(String contextMessage, Exception error, Boolean notify) at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) at SuiteCRMAddIn.Dialogs.SettingsDialog.SaveSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.b__21_1() at SuiteCRMAddIn.BusinessLogic.ErrorHandler.DoOrHandleError(Action action, String message) Data:System.Collections.ListDictionaryInternal HResult:-2147467261

  21. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi there,

    SuiteCRM Outlook Plugin has been updated to version 3.0.22.0. This new version should correct the error you were experiencing. Could you please install the new update and test to ensure your issue has been resolved.

    SuiteCRM Outlook Plugin Team

  22. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi there,

    This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

    SuiteCRM Outlook Plugin Team

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