Official SuiteCRM Outlook Plugin

Hi there,

Thanks for raising this issue, we will test this ourselves and we will come back to you to update you on whether this is a bug or possibly a problem just with your plugin.

Thanks, The Outlook Plugin Team

We have been unable to replicate the issue you have reported. Would it be possible to send us the suitecrm log files covering the period when the key is wiped? If so you can send the logs to outlook [at] salesagility.com

One of our developers looked at the problem and examined the "validate ($key)" function a little more closely. This function is called when the "Validate & Save Key" button is pressed in the SuiteCRM web interface for the Outlook plugin and when the class is initialized. The latter happens very often and if validation fails just once, the license key is replaced by an empty string. This means that re-validation is no longer possible later.

It could be that if, for example, the internet connection is unstable or the license server is overloaded at the time the function is called, the plugin loses its license information. After realizing this, he rewrote the function for testing purposes so that the key is only saved when the button is pressed. This helps to prevent the license key from being lost. On the other hand, this patch is "quick & dirty" and is only intended to demonstrate where the problem lies.

We hope that this has provided a suggestion for a regular patch for the Outlook plugin. We have included both versions of the function - the original and the one we adapted - as screenshots for illustration purposes.

Thanks for your response and detailed description of the issue you face. We will investigate this further and add some mitigation to better handle the situation when the validation server is unresponsive.