Official SuiteCRM Outlook Plugin

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#4909 - Licence key wiped from plugin admin screen

Closed Bug? created by jackturner Verified Purchase a year ago

Hi, every few days the licence key gets wiped from our admin config on Suite, which then stops manual and automatic archiving until we reapply the licence key. It also means some users have to re-enter their Suite credentials into the Outlook plugin menu on Outlook

SuiteCRM Provider Affiliate
a year ago

Hi there,

Have you ran a Quick Repair & Rebuild?

To run this please go to Admin->Repair->Qucik Repair and Rebuild.

Thanks, The Outlook Plugin Team

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jackturner Verified Purchase
a year ago

Yes we run this very regularly.

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Italpizza Verified Purchase
a year ago

Hi, We are experiencing the same issue. It seems it happens every monday.

We have installed the version 4.0.2 but the issue still exists

Kind Regards

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FLBE
a year ago

Can you provide an update on this issue, we are having the same issue. When do you expect to provide a fix for this?

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SuiteCRM Provider Affiliate
a year ago

Hi there,

Have you run a quick repair and rebuild as shown on our install documentation after installing the plugin?

Thanks, The Outlook Plugin

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SuiteCRM Provider Affiliate
a year ago

Thanks to everyone who has commented on this issue, we are currently investigating this issue and hope to have a solution in the next release.

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- bayoonet Verified Purchase
  a year ago
  
  Did you find the issue and can you confirm that there will be a fix available with the next release?
  
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kurt1 Verified Purchase
a year ago

Same issue. Help.

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bayoonet Verified Purchase
a year ago

We are also running into this issue that blocks regularly our users working with the plugin because any connection is refused after the license key is wiped. How can we support you to get this issue fixed?

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SuiteCRM Provider Affiliate
a year ago

Hi everyone,

The new version of the Outlook Plugin is now available, version 4.0.3!

Please download the newest version from the store and follow the instructions on the release notes.

Release Notes - https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/release-notes

Thanks, The Outlook Plugin Team

reply

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Official SuiteCRM Outlook Plugin

#4909 - Licence key wiped from plugin admin screen

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