Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#1301 - Failing Outlook Plug in Initialization
Error message comes up when I try to begin the set up process of my Outlook Plug in inside outlook.
I plug in my site URL, my username, my password, my license key and then the error returns "Unable to connect to CRM. The remote returned an error: (500) Internal Server Error"
Please help me solve this issue.
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5 years ago
Sounds like the plugin is reaching your suitecrm instance but suitecrm is returning an error. Have you verified that you can access your instance of suitecrm through a web browser?
5 years ago
Hi angelahaverly,
This is a problem entirely on the PHP (SuiteCRM) side of the world. The Outlook add-in is making a call to the server, but the server fails, returning a 500 error. If you are still having this issue I would suggest taking a look at your suitecrm and PHP error logs. You may need to turn off fatal errors.