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Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

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#1301 - Failing Outlook Plug in Initialization

Closed General Question created by angelahaverly 2 years ago

Error message comes up when I try to begin the set up process of my Outlook Plug in inside outlook.

I plug in my site URL, my username, my password, my license key and then the error returns "Unable to connect to CRM. The remote returned an error: (500) Internal Server Error"

Please help me solve this issue.

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  1. jermeelsuitecrmcom member avatar

    Jermeel

    2 years ago

    Sounds like the plugin is reaching your suitecrm instance but suitecrm is returning an error. Have you verified that you can access your instance of suitecrm through a web browser?

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi angelahaverly,

    This is a problem entirely on the PHP (SuiteCRM) side of the world. The Outlook add-in is making a call to the server, but the server fails, returning a 500 error. If you are still having this issue I would suggest taking a look at your suitecrm and PHP error logs. You may need to turn off fatal errors.

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