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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#1301 - Failing Outlook Plug in Initialization

Closed General Question created by angelahaverly a year ago

Error message comes up when I try to begin the set up process of my Outlook Plug in inside outlook.

I plug in my site URL, my username, my password, my license key and then the error returns "Unable to connect to CRM. The remote returned an error: (500) Internal Server Error"

Please help me solve this issue.

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  1. jermeelsuitecrmcom member avatar


    a year ago

    Sounds like the plugin is reaching your suitecrm instance but suitecrm is returning an error. Have you verified that you can access your instance of suitecrm through a web browser?

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi angelahaverly,

    This is a problem entirely on the PHP (SuiteCRM) side of the world. The Outlook add-in is making a call to the server, but the server fails, returning a 500 error. If you are still having this issue I would suggest taking a look at your suitecrm and PHP error logs. You may need to turn off fatal errors.

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