Official SuiteCRM Outlook Plugin

Hi cwonsey,

I'll close case #453 and keep this one open. Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #457. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

SuiteCRM Outlook Plugin Team

I sent my information and logs 2 days ago but haven't had any response. Any update?

Hi cwonsey, Debug logs have been received and I have raised this internally as a high priority. We will get back to you as soon as possible with further information. Thank you for your patience. - SuiteCRM Outlook Plugin Team

From previous thread:

I am attempting to evaluate this software for purchase and the Auto Archive tab of the settings panel is missing the checkboxes to enable the auto archive and the folder list. The only items on this screen are the Exclude Messages box and the Automatically Archive from date. Software is of no use to me if I can't enable the auto archive. I have tried it on 3 computers, 2 running Windows 10 and one running Windows 7 with the same result. Version is 3.0.5. Outlook version is 2010.

So

1. It doesn't look from the screenshot to be a scaling problem;
2. It isn't the Windows 10 buttons problem, because the user has tried Windows 7;
3. The user has only tried Outlook 2010 and no other versions.

@cwonsey, in the area which is blank in your screenshot, there should be a tabbed component with one tab for each email account that is set up in your Outlook. If you have no email accounts set up, then that would account for it being blank. The other possible issue is that you might have a significant number of accounts set up and the component is not coping.- that seems to me unlikely.

Do you in fact have any accounts set up?

@cwonsey, we've been able to reproduce exactly your issue by deleting all email accounts from Outlook. Please set up at least one email account, then the control should work as expected.

I have emailed a screenshot that clearly shows my Outlook with an account setup with the blank pane.

Hi @cwonsey

We are now able to reproduce your issue, and we're working on it.

Any update? I received an email 5 days ago that there was a development build with a fix, but have not had any response to my replies to that message.

Where is your support? I tested the development build and responded that there was no change, including log files and have had no response for 5 days again. My trial is almost over and I am not getting any responses from your support on the issue.

Happy to report that this issue has been resolved and the plug-in is now working for me. Thank you!