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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#457 - Unable to use add-on. No response on case or forum.

Closed Bug? created by cwonsey 2 years ago

Unable to view or set auto archive settings. Screenshot posted in forum, bug reported yesterday. No response on either.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi cwonsey,

    I'll close case #453 and keep this one open. Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #457. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    SuiteCRM Outlook Plugin Team

  2. cwonsey member avatar

    cwonsey

    2 years ago

    I sent my information and logs 2 days ago but haven't had any response. Any update?

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi cwonsey,
    Debug logs have been received and I have raised this internally as a high priority. We will get back to you as soon as possible with further information. Thank you for your patience.
    - SuiteCRM Outlook Plugin Team

  4. Simon_Brooke member avatar

    Simon_Brooke

    2 years ago

    From previous thread:

    I am attempting to evaluate this software for purchase and the Auto Archive tab of the settings panel is missing the checkboxes to enable the auto archive and the folder list. The only items on this screen are the Exclude Messages box and the Automatically Archive from date. Software is of no use to me if I can't enable the auto archive. I have tried it on 3 computers, 2 running Windows 10 and one running Windows 7 with the same result. Version is 3.0.5. Outlook version is 2010.

    So

    1. It doesn't look from the screenshot to be a scaling problem;
    2. It isn't the Windows 10 buttons problem, because the user has tried Windows 7;
    3. The user has only tried Outlook 2010 and no other versions.

    @cwonsey, in the area which is blank in your screenshot, there should be a tabbed component with one tab for each email account that is set up in your Outlook. If you have no email accounts set up, then that would account for it being blank. The other possible issue is that you might have a significant number of accounts set up and the component is not coping.- that seems to me unlikely.

    Do you in fact have any accounts set up?

    • cwonsey member avatar

      cwonsey

      2 years ago

      One of the computers had 2 accounts setup - I removed one and tried again and there was no change. The other 2 computers I tried each only had one account setup. One of the 3 computers was also a regular user account instead of my account with higher privileges. In all cases, this panel was blank at the top half.

  5. Simon_Brooke member avatar

    Simon_Brooke

    2 years ago

    @cwonsey, we've been able to reproduce exactly your issue by deleting all email accounts from Outlook. Please set up at least one email account, then the control should work as expected.

    • cwonsey member avatar

      cwonsey

      2 years ago

      I have accounts setup. Why would I be trying to use this plugin if I did not already use Outlook on a daily basis?

  6. cwonsey member avatar

    cwonsey

    2 years ago

    I have emailed a screenshot that clearly shows my Outlook with an account setup with the blank pane.

  7. Simon_Brooke member avatar

    Simon_Brooke

    2 years ago

    Hi @cwonsey

    We are now able to reproduce your issue, and we're working on it.

  8. cwonsey member avatar

    cwonsey

    2 years ago

    Any update? I received an email 5 days ago that there was a development build with a fix, but have not had any response to my replies to that message.

  9. cwonsey member avatar

    cwonsey

    2 years ago

    Where is your support? I tested the development build and responded that there was no change, including log files and have had no response for 5 days again. My trial is almost over and I am not getting any responses from your support on the issue.

  10. cwonsey member avatar

    cwonsey

    2 years ago

    Happy to report that this issue has been resolved and the plug-in is now working for me. Thank you!

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