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• Sync stopped working for 2 users

  Support October 16th, 2019 @ 4:52 pm
  

  Nevermind, I removed the users 1 at a time and saved, then added them back in 1 at a time and saved and now it is working. No idea why it just stopped though. The software really needs a way to catch up missed emails from previous days when it breaks.

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• No date_sent_received for inbound messages

  Support July 22nd, 2019 @ 2:24 pm
  

  Could you provide some info on how to capture that traffic using Fiddler? I ran fiddler and can see my other Web traffic being captured, but when the sync runs from your software, it is not seeing any data stream in Fiddler running on the machine that hosts your software.

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• No date_sent_received for inbound messages

  Support July 17th, 2019 @ 4:13 pm
  

  I have captured the insert statements your software sends to the database for both INBOUND and OUTBOUND messages.

  As you can see, your software is using the "date_sent_received" field for OUTBOUND/SENT messages and omits the date entirely for INBOUND/RECEIVED messages.

  OUTBOUND MESSAGE: INSERT INTO emails_beans (id,email_id,bean_id,bean_module,date_modified,deleted) VALUES ('2d15508c-2b59-3754-bcc9-5d2f4b1ba66e','ed19cadd-1214-8cb3-9c77-5d2f4bdf07e3','271c8488-7097-1018-e074-5846e6ee7363','Accounts','2019-07-17 16:21:54','0')

  UPDATE emails_beans set email_id='ed19cadd-1214-8cb3-9c77-5d2f4bdf07e3',bean_id='32305b91-2ff4-1cec-a29c-591af4007f09',bean_module='Contacts',campaign_data='',date_modified='2019-07-17 16:21:54',deleted='0' WHERE id='b8d70240-4864-4cf2-cf0d-5d2f4b76d11d'

  INSERT INTO emails (id,name,date_entered,date_modified,modified_user_id,created_by,deleted,assigned_user_id,date_sent_received,type,status,intent,parent_type,parent_id) VALUES ('ed19cadd-1214-8cb3-9c77-5d2f4bdf07e3','RE: Test - ignore for 10 minutes then delete','2019-07-17 16:21:53','2019-07-17 16:21:53','1','1',0,'93de214f-5219-02c8-84cd-58419aa0e74f','2019-07-17 16:21:53','archived','sent','pick','Contacts','32305b91-2ff4-1cec-a29c-591af4007f09')

                  INSERT INTO emails (id,name,date_entered,date_modified,modified_user_id,created_by,deleted,assigned_user_id,date_sent_received,type,status,intent,parent_type,parent_id)
                  VALUES ('ed19cadd-1214-8cb3-9c77-5d2f4bdf07e3','RE: Test - ignore for 10 minutes then delete','2019-07-17 16:21:53','2019-07-17 16:21:53','1','1',0,'93de214f-5219-02c8-84cd-58419aa0e74f','2019-07-17 16:21:53','archived','sent','pick','Contacts','32305b91-2ff4-1cec-a29c-591af4007f09')
  
                  INSERT INTO emails_text (email_id,from_addr,reply_to_addr,to_addrs,cc_addrs,bcc_addrs,description,description_html,raw_source,deleted)
                  VALUES (&#039;ed19cadd-1214-8cb3-9c77-5d2f4bdf07e3&#039;,&#039;madams@usad.com&#039;,&#039;&#039;,&#039;cwonsey@gmail.com&#039;,&#039;&#039;,&#039;&#039;,&#039;Reply\n\nMason Adams\nAccount Executive\nUSA Digital Communications, Inc.\n11600 Broadway Extension, Ste. 150\nOklahoma City, OK  73114\nDirect:  877-916-3405\nMain:  888-872-3787\nwww.usad.com<http://www.usad.com/>\n[USAD_Logo_In-Line_Txt (250x94)]\n[linkedin]<http://www.linkedin.com/company/usa-digital-communications>\n\nFrom: Charles Wonsey [mailto:cwonsey@gmail.com]\nSent: Wednesday, July 17, 2019 11:01 AM\nTo: Mason Adams\nSubject: Test - ignore for 10 minutes then delete\n\nIgnore this message then delete after 10 minutes for sync logging.\n&#039;,&#039;Reply<br /><br />\nMason Adams<br />\nAccount Executive<br />\nUSA Digital Communications, Inc.<br />\n11600 Broadway Extension, Ste. 150<br />\nOklahoma City, OK  73114<br />\nDirect:  877-916-3405<br />\nMain:  888-872-3787<br />\nwww.usad.com<br />\n[USAD_Logo_In-Line_Txt (250x94)]<br />\n[linkedin]<br /><br />\nFrom: Charles Wonsey [mailto:cwonsey@gmail.com]<br />\nSent: Wednesday, July 17, 2019 11:01 AM<br />\nTo: Mason Adams<br />\nSubject: Test - ignore for 10 minutes then delete<br /><br />\nIgnore this message then delete after 10 minutes for sync logging.<br />&#039;,&#039;&#039;,0)
  

  INBOUND MESSAGE:

  INSERT INTO emails_beans (id,email_id,bean_id,bean_module,date_modified,deleted) VALUES ('66547ac4-e9ba-4b9b-cdad-5d2f4670a2b4','35439ca9-a07b-fe05-3c00-5d2f4643cd7b','271c8488-7097-1018-e074-5846e6ee7363','Accounts','2019-07-17 16:03:52','0')

  UPDATE emails_beans set email_id='35439ca9-a07b-fe05-3c00-5d2f4643cd7b',bean_id='32305b91-2ff4-1cec-a29c-591af4007f09',bean_module='Contacts',campaign_data='',date_modified='2019-07-17 16:03:52',deleted='0' WHERE id='45562729-9476-ead2-ce97-5d2f468789b6'

  INSERT INTO emails (id,name,date_entered,date_modified,modified_user_id,created_by,deleted,assigned_user_id,type,status,intent,parent_type,parent_id) VALUES ('35439ca9-a07b-fe05-3c00-5d2f4643cd7b','Test - ignore for 10 minutes','2019-07-17 16:03:52','2019-07-17 16:03:52','1','1',0,'64dd24a9-1ecb-a19d-a820-5841849eb2b8','archived','read','pick','Contacts','32305b91-2ff4-1cec-a29c-591af4007f09')

  INSERT INTO emails (id,name,date_entered,date_modified,modified_user_id,created_by,deleted,assigned_user_id,type,status,intent,parent_type,parent_id) VALUES ('35439ca9-a07b-fe05-3c00-5d2f4643cd7b','Test - ignore for 10 minutes','2019-07-17 16:03:52','2019-07-17 16:03:52','1','1',0,'64dd24a9-1ecb-a19d-a820-5841849eb2b8','archived','read','pick','Contacts','32305b91-2ff4-1cec-a29c-591af4007f09')

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• No date_sent_received for inbound messages

  Support July 17th, 2019 @ 3:34 pm
  

  So you do not provide any installation or troubleshooting support for your product? I am showing you that it is not working as you say it should and you are not offering to do anything to assist in troubleshooting. Since there are no error messages (or data relating to the insert statements sent to the CRM) in your log file, I have no way of troubleshooting your software if you do nothing to help.

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• No date_sent_received for inbound messages

  Support July 17th, 2019 @ 3:26 pm
  

  Here is a view of some emails that were synced today by your software. THERE IS NO DATE in the "date_sent" field you refer to for any of the messages. There is a date in the "date_sent_received" field that you claim you don't use for SENT items only. There is no date records ANYWHERE for received messages. These messages are being synced by your software and data is not being modified after they are entered.

  I'm not sure why you are not understanding what I am telling you or making any attempt to review the log files or data that is being synced instead of just sending me the same answer that I have proven incorrect multiple times now.

  

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• No date_sent_received for inbound messages

  Support July 17th, 2019 @ 3:17 pm
  

  That field is not being populated by ANY messages. YOUR software is populating the DATE_SENT_RECEIVED field for SENT messages.

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• No date_sent_received for inbound messages

  Support July 17th, 2019 @ 3:16 pm
  

  Did you look at my screenshot? THAT FIELD IS NOT BEING POPULATED FOR RECEIVED MESSAGES

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• No date_sent_received for inbound messages

  Support July 17th, 2019 @ 2:59 pm
  

  Still no attempt to provide actual support for the issue? How about trying this - where SHOULD I be able to see the DATE RECEIVED for INBOUND messages in the data table for reporting? Do you see that field populated in the data table view I provided with my request?

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• No date_sent_received for inbound messages

  Support July 16th, 2019 @ 1:32 pm
  

  So far, I have to say that I am not at all impressed with the level of support you provide for the price of this software.

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• No date_sent_received for inbound messages

  Support July 16th, 2019 @ 1:31 pm
  

  I have been very clear in my responses and even provided a view of the database table. YOUR SOFTWAREIS THE ONLY THING ENTERING EMAILS INTO THIS TABLE.

  DATE_SENT field is never being filled, so you are not setting the "standard SuiteCRM email module field called "date_sent"" to anything. The "date_sent_received" field is being populated by your software and since I haven't modified your software, you should know why it does that.

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• No date_sent_received for inbound messages

  Support July 16th, 2019 @ 12:02 pm
  

  Any update on this? I am trying to determine whether to continue evaluating this software or find an alternative before my trial is over.

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• No date_sent_received for inbound messages

  Support July 11th, 2019 @ 4:23 pm
  

  NO DATE IS BEING ENTERED FOR RECEIVED MESSAGES IN EITHER FIELD. No messages place a date in the "date_sent" field, so the expectation is that the date the message was sent OR received would always be found in the "date_sent_received" field. If a message is received on July 10 and the contact is not added to the CRM until July 11, the user can categorize the message to have it sync once the contact has been added. Since no date is entered into the database other than a creation date, there is no way to find messages based on the date they were actually received. View the third message in the attached list - this is an example of a received message with no way to know when it was received. The top 2 messages are sent messages, which you can see do not utilize the "date_sent" field either, but do place a date in the "date_sent_received" field.

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• Unable to use add-on. No response on case or forum.

  Support July 25th, 2017 @ 6:00 pm
  

  Happy to report that this issue has been resolved and the plug-in is now working for me. Thank you!

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• Unable to use add-on. No response on case or forum.

  Support July 18th, 2017 @ 2:50 pm
  

  Where is your support? I tested the development build and responded that there was no change, including log files and have had no response for 5 days again. My trial is almost over and I am not getting any responses from your support on the issue.

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• Unable to use add-on. No response on case or forum.

  Support July 11th, 2017 @ 1:11 pm
  

  Any update? I received an email 5 days ago that there was a development build with a fix, but have not had any response to my replies to that message.

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• Unable to use add-on. No response on case or forum.

  Support July 6th, 2017 @ 3:12 pm
  

  I have emailed a screenshot that clearly shows my Outlook with an account setup with the blank pane.

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• Unable to use add-on. No response on case or forum.

  Support July 6th, 2017 @ 3:10 pm
  

  I have accounts setup. Why would I be trying to use this plugin if I did not already use Outlook on a daily basis?

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• Unable to use add-on. No response on case or forum.

  Support July 6th, 2017 @ 3:09 pm
  

  One of the computers had 2 accounts setup - I removed one and tried again and there was no change. The other 2 computers I tried each only had one account setup. One of the 3 computers was also a regular user account instead of my account with higher privileges. In all cases, this panel was blank at the top half.

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• Unable to use add-on. No response on case or forum.

  Support July 5th, 2017 @ 5:09 pm
  

  I sent my information and logs 2 days ago but haven't had any response. Any update?

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