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#2969 - Error on email archiving

In Progress Bug? created by alexb Verified Purchase 6 months ago

When archiving an email, the following errors appear in the SuiteCRM log:

Thu Jul 23 10:48:42 2020 [26557][d39ace4e-5da5-5bb3-b0db-53cfbde7950b][ERROR] fromUser: Conversion of   from user format Y-m-d H:i:s failed
Thu Jul 23 10:48:42 2020 [26557][d39ace4e-5da5-5bb3-b0db-53cfbde7950b][ERROR] Saving Email with invalid From name and/or Address. Details:
From field is not set.
From address is not set.
From-name is not set.
From name is not set.
From address and name pair format is incorrect, use "from@emailaddress.org <Name of Person>" format.
From address and name pair is invalid.
codes:1, 4, 7, 10, 16, 15
Thu Jul 23 10:48:42 2020 [26557][d39ace4e-5da5-5bb3-b0db-53cfbde7950b][ERROR] Unable to find relationship emails_email_templates
Thu Jul 23 10:48:42 2020 [26557][d39ace4e-5da5-5bb3-b0db-53cfbde7950b][ERROR] Unable to find relationship emails_email_templates

As a result, the archived email is missing the following fields: "From" and "Date Sent/Received".

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 months ago

    Hi there,

    Is this an issue in V3 or V4? I've been unable to replicate such issue on V4 so it may be worth upgrading to prevent this issue in the further.

    Thanks,
    Mac

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