Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#2969 - Error on email archiving
When archiving an email, the following errors appear in the SuiteCRM log:
Thu Jul 23 10:48:42 2020 [26557][d39ace4e-5da5-5bb3-b0db-53cfbde7950b][ERROR] fromUser: Conversion of from user format Y-m-d H:i:s failed
Thu Jul 23 10:48:42 2020 [26557][d39ace4e-5da5-5bb3-b0db-53cfbde7950b][ERROR] Saving Email with invalid From name and/or Address. Details:
From field is not set.
From address is not set.
From-name is not set.
From name is not set.
From address and name pair format is incorrect, use "from@emailaddress.org <Name of Person>" format.
From address and name pair is invalid.
codes:1, 4, 7, 10, 16, 15
Thu Jul 23 10:48:42 2020 [26557][d39ace4e-5da5-5bb3-b0db-53cfbde7950b][ERROR] Unable to find relationship emails_email_templates
Thu Jul 23 10:48:42 2020 [26557][d39ace4e-5da5-5bb3-b0db-53cfbde7950b][ERROR] Unable to find relationship emails_email_templates
As a result, the archived email is missing the following fields: "From" and "Date Sent/Received".
- Most Recent Love from Users
rimacoca- Ricardo Cairello
- marcusvsgimenes
- Ricardo Cairello
- thermoprintix
- clientes
4 years ago
Hi there,
Is this an issue in V3 or V4? I've been unable to replicate such issue on V4 so it may be worth upgrading to prevent this issue in the further.
Thanks, Mac
a year ago
Hi, I'm having exactly the same issue with automatic archiving, except that the messages "From field is not set. From address is not set. etc." they are in italian (that's the language we use SuiteCRM with). I see a long sequence of errors like these, probably one for each message it should import. This is the first time I try to make it work with the plugin for Outlook Web and Azure integration. Plugin version is 4.
a year ago
Hi there,
Thank you for letting us know about your issue. Could you please clarify if you are on the latest version of the plugin? The latest version is currently v4.1.0.
Thanks, The Outlook Plugin Team