Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#324 - Customer Company does not import to SuiteCRM
Not sure if I'm missing something, but the customer "company" does not appear to be importing from Outlook 2016 to SuiteCRM. Perhaps I missed something, perhaps I need to create a new field in SuiteCRM?
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7 years ago
Hi there,
Company is only synced down to the Contact from CRM to Outlook. This is how it works currently. Reason for this is due to duplication checks (if an Account already exists) does the plugin use the name to check etc and how to ensure it links up to the correct account and the account only has the Name and no additional information.
We can certainly raise it as a Feature request. Let us know if if that is the case.
7 years ago
Thanks for the response,
Is there any way to add a the company field as something pulled down from Outlook and stored in a custom field? I only ask since having the company name pulled helps us determine what account to align the contact to.
6 years ago
Hi demerichbl
There is not a way currently to link up custom fields from Outlook to CRM. We'll raise this as a Feature.
4 years ago
Hi there,
This ticket will be closed over due to inactivity.
We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.
SuiteCRM Outlook Plugin Team