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#1815 - Not able to sync meetings from outlook to CRM

Closed Installation created by juanlopezvillarejo Verified Purchase 6 months ago

SuiteCRM Outlook Add-In v3.0.18.0 in Outlook version 16.0.0.4266

I have connected succesfully to the CRM and been able to archive one e-mail.

I have selected the option "Sync meetings from Oulook to CRM" and the calendar in the CRM is not updated.
I have a log file of the Plugin. Here there is a relevant summary of it

==========================
2019-03-11 14:42:16,905 | Background | INFO | LicenceValidationHelper.InterpretStatusCode: status code OK, returning True
2019-03-11 14:42:16,927 | Background | INFO | LicenceValidationHelper.Validate: returning True
2019-03-11 14:42:16,927 | Background | INFO | Licence verified...
2019-03-11 14:42:18,224 | Background | INFO | Authentication succeeded...
2019-03-11 14:42:18,224 | Background | INFO | Starting normal operations.
2019-03-11 14:42:18,331 | MS | INFO | AppointmentSyncing.LinkOutlookItems: Adding unknown item to queue:
    Outlook Id : 0000000070D380C651ADD243A6FFBDBBE27906A10700CC90983122B3DE4FAF14AFCD2FBC67AD00000070CF830000CC90983122B3DE4FAF14AFCD2FBC67AD00000074677E0000
    Global Id : 040000008200E00074C5B7101A82E0080000000000000000000000000000000000000000310000007643616C2D5569640100000037463730303939462D444534362D343846342D414532452D33434339373033383533393600
    CRM Id     :
    Subject     : 'Murielle impots'
    Sensitivity : olNormal
    Status     : olNonMeeting
    Reminder set: False
    Organiser : OPI - Juan J. LOPEZ VILLAREJO
    Outlook User: OPI - Juan J. LOPEZ VILLAREJO
    TxState     :
    Recipients :

2019-03-11 14:57:26,740 | 7 | INFO | Synchoniser.ShouldAddOrUpdateItemFromOutlookToCrm: Calls not added to CRM because synchronisation is not enabled.
2019-03-11 14:57:26,771 | 7 | WARN | Failed to find vCal-Uid in GlobalAppointmentId ' � � tŷ��    Y���         ����: A���}�Z' in appointment 'test 5'
2019-03-11 14:57:26,771 | 7 | INFO | AppointmentSyncing.AddItemFromOutlookToCrm, Not enabled:
    Outlook Id : 0000000070D380C651ADD243A6FFBDBBE27906A10700CC90983122B3DE4FAF14AFCD2FBC67AD00000070CF83000035D5BD48A4BDFF4E9CA61D9353DACD4701FA0F71100D0000
    Global Id : 040000008200E00074C5B7101A82E00800000000105907AA18D8D401000000000000000010000000931AE8E4D13A00419FB5D302057DE25A
    Subject     : 'test 5'
    Sensitivity : olNormal
    Status     : olNonMeeting
    Reminder set: False
    Organiser : OPI - Juan J. LOPEZ VILLAREJO
    Outlook User: OPI - Juan J. LOPEZ VILLAREJO
    TxState     : Pending
    Recipients :
        OPI - Juan J. LOPEZ VILLAREJO: juan.lopez-villarejo@opi.ch - (olResponseNone)

2019-03-11 14:57:26,787 | 7 | WARN | Failed to find vCal-Uid in GlobalAppointmentId ' � � tŷ��    Y���         ����: A���}�Z' in appointment 'test 5'
2019-03-11 14:57:26,803 | 7 | INFO | TransmitUpdateAction`2 (Calls    Outlook Id : 0000000070D380C651ADD243A6FFBDBBE27906A10700CC90983122B3DE4FAF14AFCD2FBC67AD00000070CF83000035D5BD48A4BDFF4E9CA61D9353DACD4701FA0F71100D0000
    CRM Id     :
    Subject     : 'test 5'
    Sensitivity : olNormal
    Status     : olNonMeeting
    Reminder set False
    State     : Pending
    Recipients:
        OPI - Juan J. LOPEZ VILLAREJO: juan.lopez-villarejo@opi.ch - (olResponseNone)
) completed: Synced.
2019-03-11 14:57:27,104 | Shutdown | INFO | RepeatingProcess.PrepareShutdownAll: process Daemon is stopped.
2019-03-11 14:57:27,636 | VSTA_Main | INFO | ThisAddIn_Quit: shutdown complete.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Responded via support email.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

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