by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

Free 30 day trial
Try it Now

#4195 - plugin error outlook

Closed Bug? created by joseoutonbouzas Verified Purchase 10 months ago

Hello, after the installation of the plugin, the plugin in outlook doesn't work, "plugin error: this plugin may not load properly, but you can still try to start it" Suite CRM: Version 7.10.27 / Sugar Version 6.5.25

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    10 months ago

    Hello,

    What version of the module have you installed in SuiteCRM?

    Please provide further detail on how you reach this error, what steps did you take and did you experience any other issues along the way?

    • joseoutonbouzas member avatar

      joseoutonbouzas Verified Purchase

      10 months ago

      Hello,

      It is version V4

      The installation seems to be correct until the installation of the plugin in outlook with the manifest, When I launch the plugin in outlook I get a popup: "plugin error: Something went wrong and the plugin could not be started correctly. Please try again later or contact your system administrator" The plugin doesn't work, and I can't do step 13 or 14. Neither does plugin authentication.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    10 months ago

    What is your SuiteCRM log level set to and are there any messages which may be related in the log file, around the time when you try to install and authenticate the outlook add-in?

  3. joseoutonbouzas member avatar

    joseoutonbouzas Verified Purchase

    9 months ago

    when I install "SuiteCRM Outlook Plugin 4.0" in Suite CRM module Loader, I have all kinds of log level, Wans, Error, Debug, etc. But the installation is done correctly with the Installation Guide. And when I install the manifest as a plugin in Outlook and I run it, I get a popup: "plugin error: Something went wrong and the plugin could not be started correctly. Please try again later or contact your system administrator" .

  4. rico member avatar

    rico

    9 months ago

    i have the same problem. Im using MS 365 and also V 7.11.10 / V4. Note both the CRM and my machine are on the same VPN

  5. joseoutonbouzas member avatar

    joseoutonbouzas Verified Purchase

    8 months ago

    This problem was solved, the URLs generated in the manifest had to be changed, because they were wrong. But now CRM authentication doesn't work in outlook

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      8 months ago

      We need more information to be able to assist you on this topic

  6. joseoutonbouzas member avatar

    joseoutonbouzas Verified Purchase

    8 months ago

    Hi, this problem was solved. The problem was the "OAuth2 Clients and Tokens" configuration. Finally the plugin works properly.

  7. suitecrm member avatar

    SuiteCRM Provider Affiliate

    8 months ago

    Hi, Thanks for letting us know. Glad you found the issue are all set up now!

  8. tangermann member avatar

    tangermann Verified Purchase

    7 months ago

    Hello, I have a similar problem: All installation steps as of your docu were completed successfully. In Outlook web app, I do not get to the step where I could authenticate the Add-in (Error message same as above: "plugin error: Something went wrong and the plugin could not be started correctly. Please try again later or contact your system administrator"")

    The SuiteCRM logfile says: Tue Jun 21 17:05:03 2022 [544055][1][ERROR] [Outlook Graph API] Client error: POST https://login.microsoftonline.com//oauth2/token?api-version=1.0 resulted in a 404 Not Found response

    Can you please advise? Many thanks!

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      7 months ago

      Thanks for reporting this issue, our development team are investigating

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "How to enable "Sync to outlook" checkbox? I follow the instruction and display on Edit/Detail view. The "Sync to outlook" checkbox appear in the pane..." - Yathit

    Read More Reviews