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#1107 - Cannot Connect to CRM

Closed Bug? created by tcohen 2 years ago

I am able to connect and validate my login via the test.

When I click apply I get object reference error.

I have attached a pic of the error.

I don't understand why this is not working. I have tried to install/uninstall/install... Nothing fixes the issue.

Please help.

PS. there are no logs in the directory to send.

  1. tcohen member avatar

    tcohen

    2 years ago

    Is anyone going to help with this?

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi tcohen,

    I don't see an attached picture here. Is it possible if we could ask you to send this along with your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1107. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  3. tcohen member avatar

    tcohen

    2 years ago

    There are no debug logs. The directory does not exist. I have responded to this before.

  4. tcohen member avatar

    tcohen

    2 years ago

    Please read the PS in my first post.

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi tcohen,

    If this is still an issue in the latest version 3.0.18 then please open a new case. The debug logs are situated on your PC and they can be found by being in Outlook > SuiteCRM > Settings > Information (tab) and there should be a link directly to your logs folder.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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