The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.
#1054 - Meeting Deletion
Having several issues with respect to the plugin - (more in a moment) - but initially our concern is that deleting a meeting in Outlook is not deleting the meeting in SuiteCRM.
We have a bunch of security settings on the system for various levels of the organisation to either see or not see various records, fairly basic stuff.
I have installed a completely fresh install of SuiteCRM 7.8.8 with no security setup, to see whether or not our security settings was messing around with it - but it appears not to be security messing with.
I followed the following process - (we are currently only synching Outlook to CRM, not both ways)
- created meeting in Outlook.
- plugin successfully created the meeting in SuiteCRM
- modified the meeting in Outlook
- modification successfully updated in SuiteCRM
- deleted the meeting in Outlook
- DOES NOT delete from SuiteCRM
Some other notes:
- We are still on v7.8.8 for a couple of reasons, but updating is an option if this is suggested - we only want to run LTS versions.
- Recurring meetings do not appear, only the first occurrence.
- We would like to get to two-way sync, but this isn't a show stopper at this stage.
- Are PHP version(s) an issue here.
- I can email plugin logs if required.
This is something we'd like to get sorted as a matter of priority, we are taking a lot of heat from senior management. We have a trial licence currently, which would roll over to a full licence in about 9 or 10 days - I can see this being cancelled before then if we can't get something sorted out.
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