Official SuiteCRM Outlook Plugin

Hi there,

I would appreciate further clarification regarding the "Outlook User Section is blank." Are you referring to the absence of the Outlook user's Subpanel entirely, or is the issue related to the absence of any users added to the Subpanel itself?

Thank you for providing more details to help us better understand and address the issue.

Thanks, The Outlook plugin Team

Hi there,

On the far top right of the subpanel, there should be a "Select" button, is there one for you?

Thanks, The Outlook Plugin Team

Hi there,

Could you please try and refresh your browser cache? Steps below.

If you are using Chrome: 1. Press F12 on your keyboard. 2. Right-click on the page reload icon. 3. Click "Empty Cache and Hard Reload".

If you are using Firefox: 1. Press Ctrl Shift F5 on your Keyboard.

Thanks, The Outlook Plugin Team

Hi there,

We're looking into the issue you mentioned and working on finding a solution. We'll keep you posted on any updates or possible solutions.

Thanks, The Outlook Plugin Team

Hi there,

We attempted to replicate the issue on the same version of SuiteCRM, but we couldn't encounter the problem.

Could you please check for any console logs? To do this, press F12 on your keyboard, and it should bring up the console. If there are any errors, kindly share them with us.

Thanks, The Outlook Plugin Team

Hi there,

Thank you for clarifying to us regarding your empty console.

The next step would be sending us your Suite Logs now so we can review them as this may point us in the correct direction regarding your issue.

Please reload the Outlook Plugin config page before downloading your SuiteLogs.

To download your Suite Log please go to Admin->Diagnostic Tool-> Then only check the box next to "SuiteCRM Log File". Now click Execute Diagnostic, then Download the Diagnostic file.

Please send this file to our Official Outlook Support email -> outlook[at]salesagility.com (Please include this ticket number within the subject line)

Thanks, The Outlook Plugin Team