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Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#413 - Configure Outlook plugin - The remote server returned an error: (500) Internal Server Error.

Closed Bug? created by karol.m 6 years ago

When trying to configure the settings for the Outlook plugin using Outlook 2013 on Windows 10 Pro I get: The remote server returned an error: (500) Internal Server Error.

in suitecrm.log is only:

[28612][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone Europe/Berlin. Please set date.timezone="Europe/Berlin" in php.ini!

logs from suitecrmoutlook.log:

2017-06-07 09:40:20,873 | VSTA_Main | ERROR | Failed calling 'login'
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   w System.Net.HttpWebRequest.GetResponse()
   w SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
   w SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2017-06-07 09:40:20,873 | VSTA_Main | ERROR | Login error
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   w System.Net.HttpWebRequest.GetResponse()
   w SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
   w SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
   w SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass)
   w SuiteCRMClient.UserSession.AuthenticateCRM()
   w SuiteCRMClient.UserSession.Login()
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2017-06-07 09:40:20,873 | VSTA_Main | ERROR | Unable to connect to SuiteCRM
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   w System.Net.HttpWebRequest.GetResponse()
   w SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
   w SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
   w SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass)
   w SuiteCRMClient.UserSession.AuthenticateCRM()
   w SuiteCRMClient.UserSession.Login()
   w SuiteCRMAddIn.frmSettings.btnTestLogin_Click(Object sender, EventArgs e)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
  1. Simon_Brooke member avatar

    Simon_Brooke

    6 years ago

    Hi Karol

    This is a problem entirely on the PHP (SuiteCRM) side of the world. The Outlook add-in is making a call to the server, but the server fails, returning a 500 error (see https://tools.ietf.org/html/rfc2068#section-6.1.1). The reason the server fails is probably the timezone issue. Fix that and see whether the problem goes away; please let us know whether it does or not.

    Cheers

    Simon

  2. karol.m member avatar

    karol.m

    6 years ago

    After fixed PHP problem, fatal error with timezone was gone, but Outlook plugin has still problem with connection (error:500).

  3. karol.m member avatar

    karol.m

    6 years ago

    Hi Simon, Thanks for your advice but plugin still doesn't work. Below is screen with error.

    crm.png

    Best, Karol

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 years ago

    The issue is with PHP 7.1 on the SuiteCRM side rather than the SuiteCRM Outlook. Recommend turning off the Fatals until the SuiteCRM is updated to resolve this.

    • SuiteCRM Team
    • hbartel member avatar

      hbar

      6 years ago

      Can you please point me to a resource or search term that will tell me how to "turn off the fatals"?

  5. karol.m member avatar

    karol.m

    6 years ago

    Hello again, after turning off fatal error the problem wasn't fix. Today SuiteCRM was upgrade from 7.8.4 to 7.8.5 and problem with loging disappeared.

    Best, Karol

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