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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#413 - Configure Outlook plugin - The remote server returned an error: (500) Internal Server Error.

Closed Bug? created by karol.m 2 years ago

When trying to configure the settings for the Outlook plugin using Outlook 2013 on Windows 10 Pro I get: The remote server returned an error: (500) Internal Server Error.

in suitecrm.log is only:

[28612][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone Europe/Berlin. Please set date.timezone="Europe/Berlin" in php.ini!

logs from suitecrmoutlook.log:

2017-06-07 09:40:20,873 | VSTA_Main | ERROR | Failed calling 'login'
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   w System.Net.HttpWebRequest.GetResponse()
   w SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
   w SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2017-06-07 09:40:20,873 | VSTA_Main | ERROR | Login error
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   w System.Net.HttpWebRequest.GetResponse()
   w SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
   w SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
   w SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass)
   w SuiteCRMClient.UserSession.AuthenticateCRM()
   w SuiteCRMClient.UserSession.Login()
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2017-06-07 09:40:20,873 | VSTA_Main | ERROR | Unable to connect to SuiteCRM
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   w System.Net.HttpWebRequest.GetResponse()
   w SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
   w SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
   w SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass)
   w SuiteCRMClient.UserSession.AuthenticateCRM()
   w SuiteCRMClient.UserSession.Login()
   w SuiteCRMAddIn.frmSettings.btnTestLogin_Click(Object sender, EventArgs e)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
  1. Simon_Brooke member avatar

    Simon_Brooke

    2 years ago

    Hi Karol

    This is a problem entirely on the PHP (SuiteCRM) side of the world. The Outlook add-in is making a call to the server, but the server fails, returning a 500 error (see https://tools.ietf.org/html/rfc2068#section-6.1.1). The reason the server fails is probably the timezone issue. Fix that and see whether the problem goes away; please let us know whether it does or not.

    Cheers

    Simon

  2. karol.m member avatar

    karol.m

    2 years ago

    After fixed PHP problem, fatal error with timezone was gone, but Outlook plugin has still problem with connection (error:500).

  3. karol.m member avatar

    karol.m

    2 years ago

    Hi Simon,
    Thanks for your advice but plugin still doesn't work. Below is screen with error.

    crm.png

    Best,
    Karol

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    The issue is with PHP 7.1 on the SuiteCRM side rather than the SuiteCRM Outlook. Recommend turning off the Fatals until the SuiteCRM is updated to resolve this.

    • SuiteCRM Team
    • hbartel member avatar

      hbar

      2 years ago

      Can you please point me to a resource or search term that will tell me how to "turn off the fatals"?

  5. karol.m member avatar

    karol.m

    2 years ago

    Hello again,
    after turning off fatal error the problem wasn't fix.
    Today SuiteCRM was upgrade from 7.8.4 to 7.8.5 and problem with loging disappeared.

    Best,
    Karol

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