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#848 - To-From-Cc-Bcc fields are being blank

Closed Bug? created by jay1 a year ago

Issue
While archiving the emails, the Plugin pulls Subject and Body from Outlook to CRM but fails to pulls To-From-Cc-Bcc.

Expected Behavior
The plugin should pull To-From-Cc-Bcc fields too.

Actual Behavior
The Plugin pulls Subject and Body fields only

Possible Fix
Broken link?

Your Environment
Outlook Plugin Version used: 3.0.9
Outlook Client Version used: 2016 MSO (16.0.8730.2046) 32-bit
SuiteCRM Version used: 7.9.5
Host (e.g. PC, Server): Hosting Solution One - SuiteCRM:OnDemand
Operating System and version (e.g Windows 10): Windows 8.1
https://user-images.githubusercontent.com/34917918/34419773-b722ad14-ebfd-11e7-819c-2845f6240e13.png

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi jay1,

    Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #848. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  2. jay1 member avatar

    jay1

    a year ago

    Dear SuiteCRM Outlook Plugin Team,

    Request you to confirm to be in receipt of the requested files and provide us an update on this issue at earliest.

    Thanks!

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi jay1,

    We have received your PHP version but not the outlook plugin logs. You can find these inside outlook -> SuiteCRM tab -> settings -> information. If you could again send this to outlook[at]salesagility[dot]com referencing this Ticket #848 we will be able to investigate further.

    Thanks.

    • SuiteCRM Outlook Plugin Team.
  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi jay1,

    We've received your logs and will get back to you as soon as possible with an update. Thanks.

    • SuiteCRM Outlook Plugin Team.
  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi jay1,

    Just as a quick update. We've managed to confirm this issue and a fix will be included in the next release.

    Thanks.

    • jay1 member avatar

      jay1

      a year ago

      Thank you for an update.

      When can we expect the next release?

  6. jay1 member avatar

    jay1

    a year ago

    Thank you for an update.

    When can we expect the next release?

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi jay1,

      I can't provide an exact ETA but we are looking to release the next version v3.0.10 as soon as possible. Thanks.

      • SuiteCRM Outlook Plugin Team
    • jay1 member avatar

      jay1

      a year ago

      Thanks for your reply. Can we expect the next version within next couple of months or more?

  7. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi jay1,

    I would expect v3.0.10 to be released sometime in the next few weeks.

    • SuiteCRM Outlook Plugin Team
  8. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    This has been resolved in 3.0.18

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