Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#1911 - SuiteCRMAddIn Login Failed
Hello,
After installing the latest SuiteCRMAddIn 3.0.18.0, when trying to connect the AddIn to our SuiteCRM I get the error message: "CRM Server error 10 (Invalid Login): Login attempt failed please check the username and password." Login with the same credentials on the crm web interface works without a problem.
Regards
- Most Recent Love from Users
rimacoca- Ricardo Cairello
- marcusvsgimenes
- Ricardo Cairello
- thermoprintix
- clientes
5 years ago
Hi there,
Have you tested on the Add-on the "Test" button on the credentials tab on Settings. Does that successfully log in? Else what version of SuiteCRM do you have and are you using LDAP?
Thanks
5 years ago
Thanks for your reply.
I get the error message I mentioned when I press the "Test" button. SuiteCRM version is 7.8.28 We are not using LDAP with the AddIn.
Thanks
5 years ago
Thanks
Do you have access to your PHP logs? If so can you check that there are no errors appearing in there? Previously (but should've been resolved in that 7.8.28 version) this error would occur if you were on PHP 7+ and the PHP errors were not supressed.
Feel free to discuss further by sending your findings via outlook[at]salesagility[dot]com
Thanks
5 years ago
Hi there,
Profound apologies.
What's happened is that TLS 1.1 was disabled globally on 1st May. We knew this was going to happen and had already upgraded to a version of the .Net libraries which should use TLS 1.3 automatically, but clearly this isn't working.
According to documentation, if you have .Net 4.6.2 or above installed on your computer this should just work. Otherwise, some registry changes (see same documentation) should make it work.
However, I can confirm that at this stage it is not working for me either, although I have .Net 4.7.2 installed.
We have recognised this issue and we are working as hard as we can to resolve this problem.
Thanks,
5 years ago
Hi there,
This issue will be closed as we have received no response, if this is still an issue please raise a new issue and reference this closed issue. We recommend upgrading your SuiteCRM Outlook Plug-in to the latest available version to ensure you stay up to date with new features and fixes.
SuiteCRM Outlook Plugin Team