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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#319 - Worked great for emails, then stopped and is asking for the settings' info

Closed Installation created by 1reason Verified Purchase 2 years ago

I setup the add-on, them it stopped working and the settings were blank. I re-added the settings and I'm told the remote server returned an error (404) Not Found)

My CRM's firewall blocks most traffic, so if the traffic is coming from the suitecrm store etc... that may be the issue????

  1. 1reason member avatar

    1reason Verified Purchase

    2 years ago

    Hello?

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi 1reason,

    What returns the 404 error? Is this to your own CRM or to the store license verification via the plugin settings?

    • SuiteCRM Outlook plugin Support Team
    • 1reason member avatar

      1reason Verified Purchase

      2 years ago

      The Outlook settings. It worked, and then I tried to use it the next time I rebooted my computer and when I opened Outlook, the settings popped up and was completely blank. I re-filled the fields, and a pop up stated the 404 error.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Is the Popup 404 when you click 'Save' on the settings? Or when you click 'Test Login'?

  4. 1reason member avatar

    1reason Verified Purchase

    2 years ago

    Hello?

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi there,

    That would indicate that the plugin can not connect to your CRM instance. A 404 is a basic error that says the browser (or plugin in this case) can not find your URL.

    Are you able to copy that URL exactly into your browser and connect to your CRM successfully?

    • SuiteCRM Outlook Plugin team
    • 1reason member avatar

      1reason Verified Purchase

      2 years ago

      Yes, I've tried copying and pasting the URL, both from the browser I'm using, and from the settings into a browser. If it's going from my computer (and my IP), there should be no problem as my IP address is open on the firewall.

      On the other hand, if there's another site, one to check on the licence key for example, that is trying to access the CRM, it should not get through the firewall.

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    If you set your logging to DEBUG and view the SuiteCRM plugin logs (via AppData/Roaming/SuiteCRMOutlookAddIn/Logs) it should inform you of which URL it is trying (and failing) to connect to when you click the Test button.

    If it isn't an obvious answer please feel free to send us the logs at outlook[at]salesagility[dot]com.

    • SuiteCRM Outlook Plugin team
  7. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi 1reason - Regards to the additional URL yes the license key checks the store URL.

    https;//store.suitecrm.com

    Does that help you?

    • SuiteCRM Outlook Plugin
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