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Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#1268 - there was an error while archiving

Closed Bug? created by Asiaction 5 years ago

Hello.

Just installed the plugin on OUTLOOK 2016 latest version. All setting are correct and plugin is connected to SuiteCRM.

When i click on archive trying to save the email to a contact in SuiteCRM, i have the error message. The log file content is:

2018-07-10 11:59:43,012 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E45F0000)? 2018-07-10 11:59:44,146 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4600000)? 2018-07-10 11:59:45,678 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4610000)? 2018-07-10 11:59:47,117 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4620000)? 2018-07-10 11:59:48,268 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4630000)? 2018-07-10 11:59:48,785 | VSTA_Main | ERROR | btnArchive_Click System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E) at TidyManaged.Interop.PInvoke.tidyCreate64() at TidyManaged.Document.FromString(String htmlString) at SuiteCRMAddIn.Extensions.MailItemExtensions.Tidy(String html) at SuiteCRMAddIn.Extensions.MailItemExtensions.AsArchiveable(MailItem olItem, EmailArchiveReason reason) at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails) at SuiteCRMAddIn.Dialogs.ArchiveDialog.<>c__DisplayClass34_0.<btnArchive_Click>b__0(MailItem mailItem) at System.Linq.Enumerable.WhereSelectEnumerableIterator2.MoveNext() at System.Collections.Generic.List1..ctor(IEnumerable1 collection) at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source) at SuiteCRMAddIn.Dialogs.ArchiveDialog.btnArchive_Click(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2146233052 2018-07-10 11:59:49,210 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4640000)? 2018-07-10 11:59:50,117 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4650000)? 2018-07-10 11:59:51,263 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4660000)? 2018-07-10 11:59:52,304 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4670000)? 2018-07-10 11:59:53,792 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4680000)? 2018-07-10 11:59:54,745 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4690000)?

  1. Asiaction member avatar

    Asiaction

    5 years ago

    Hello there. Can anybody help me ? We have installed the plugin but we cannot use it because of this error. What can we do ? Best regards.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi Asiaction,

    We've resolved this issue in the latest development build and will include the fix in the next release.

    Thanks.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Resolved in 3.0.18

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