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#1268 - there was an error while archiving

Closed Bug? created by Asiaction 2 years ago

Hello.

Just installed the plugin on OUTLOOK 2016 latest version.
All setting are correct and plugin is connected to SuiteCRM.

When i click on archive trying to save the email to a contact in SuiteCRM, i have the error message.
The log file content is:

2018-07-10 11:59:43,012 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E45F0000)?
2018-07-10 11:59:44,146 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4600000)?
2018-07-10 11:59:45,678 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4610000)?
2018-07-10 11:59:47,117 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4620000)?
2018-07-10 11:59:48,268 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4630000)?
2018-07-10 11:59:48,785 | VSTA_Main | ERROR | btnArchive_Click
System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at TidyManaged.Interop.PInvoke.tidyCreate64()
at TidyManaged.Document.FromString(String htmlString)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Tidy(String html)
at SuiteCRMAddIn.Extensions.MailItemExtensions.AsArchiveable(MailItem olItem, EmailArchiveReason reason)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails) at SuiteCRMAddIn.Dialogs.ArchiveDialog.<>c__DisplayClass34_0.<btnArchive_Click>b__0(MailItem mailItem) at System.Linq.Enumerable.WhereSelectEnumerableIterator2.MoveNext()
at System.Collections.Generic.List1..ctor(IEnumerable1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at SuiteCRMAddIn.Dialogs.ArchiveDialog.btnArchive_Click(Object sender, EventArgs e)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233052
2018-07-10 11:59:49,210 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4640000)?
2018-07-10 11:59:50,117 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4650000)?
2018-07-10 11:59:51,263 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4660000)?
2018-07-10 11:59:52,304 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4670000)?
2018-07-10 11:59:53,792 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4680000)?
2018-07-10 11:59:54,745 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4690000)?

  1. Asiaction member avatar

    Asiaction

    2 years ago

    Hello there. Can anybody help me ?
    We have installed the plugin but we cannot use it because of this error.
    What can we do ?
    Best regards.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Asiaction,

    We've resolved this issue in the latest development build and will include the fix in the next release.

    Thanks.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Resolved in 3.0.18

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