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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#1268 - there was an error while archiving

Closed Bug? created by Asiaction a year ago

Hello.

Just installed the plugin on OUTLOOK 2016 latest version.
All setting are correct and plugin is connected to SuiteCRM.

When i click on archive trying to save the email to a contact in SuiteCRM, i have the error message.
The log file content is:

2018-07-10 11:59:43,012 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E45F0000)?
2018-07-10 11:59:44,146 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4600000)?
2018-07-10 11:59:45,678 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4610000)?
2018-07-10 11:59:47,117 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4620000)?
2018-07-10 11:59:48,268 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4630000)?
2018-07-10 11:59:48,785 | VSTA_Main | ERROR | btnArchive_Click
System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at TidyManaged.Interop.PInvoke.tidyCreate64()
at TidyManaged.Document.FromString(String htmlString)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Tidy(String html)
at SuiteCRMAddIn.Extensions.MailItemExtensions.AsArchiveable(MailItem olItem, EmailArchiveReason reason)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails) at SuiteCRMAddIn.Dialogs.ArchiveDialog.<>c__DisplayClass34_0.<btnArchive_Click>b__0(MailItem mailItem) at System.Linq.Enumerable.WhereSelectEnumerableIterator2.MoveNext()
at System.Collections.Generic.List1..ctor(IEnumerable1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at SuiteCRMAddIn.Dialogs.ArchiveDialog.btnArchive_Click(Object sender, EventArgs e)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233052
2018-07-10 11:59:49,210 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4640000)?
2018-07-10 11:59:50,117 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4650000)?
2018-07-10 11:59:51,263 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4660000)?
2018-07-10 11:59:52,304 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4670000)?
2018-07-10 11:59:53,792 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4680000)?
2018-07-10 11:59:54,745 | TS | ERROR | Should never happen - two Outlook items with same id (0000000080E485FC727F1F4089184173727FAB5F0700DD9FA1D4ACDEEE4BB4A08134C49653710000000001120000DD9FA1D4ACDEEE4BB4A08134C49653710000CC52E4690000)?

  1. Asiaction member avatar

    Asiaction

    a year ago

    Hello there. Can anybody help me ?
    We have installed the plugin but we cannot use it because of this error.
    What can we do ?
    Best regards.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Asiaction,

    We've resolved this issue in the latest development build and will include the fix in the next release.

    Thanks.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Resolved in 3.0.18

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