by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

Free 30 day trial
Try it Now

#1277 - Unable to load DLL 'tidy.x64.dll'

Closed Bug? created by PDXchris 2 years ago

I know this is already a known issue, but the complete lack of support for this warrants another case being created.

I am trying to implement SuiteCRM and will be paying for multiple Outlook plugin licenses as well as QuickBook license IF I can get these issues resolved.

Any help or support would be greatly appreciated.

This is the error message displayed when trying to SEND and ARCHIVE using the Outlook Plugin.

2018-07-09 17:28:52,924 | VSTA_Main | ERROR | ThisAddIn.Application_ItemSend
System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
  1. GregHorner member avatar


    2 years ago

    Yep its a bit disappointing since the fix is easy.

    I was able to resolve this by building the package myself and copying the 'dependency' tidy.x64.dll to the install folder. It appears to be an issue with using 64-bit Office.

    • burakinal member avatar


      2 years ago

      Would you please explain how you solved the problem? Obviously support will not help at all...

  2. Asiaction member avatar


    2 years ago

    It is a great shame... We want to buy 4 licences, only to use the archives function... if it doesn't work, then the plugin is useless to us.... please repair that.

  3. burakinal member avatar


    2 years ago

    is there a link where I can download tidy.x64.dll ?

    • chris7 member avatar


      2 years ago

      Support NEVER responded and I search but could not find this .dll file anywhere. I decided to go with Implicit's plugin which is more expensive, but also has better functionality.

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi guys,

    This issue has been resolved in the latest development build of the plugin and will be included in the next release which we hope to release as soon as possible. Apologies for the delay in resolving this issue.


  5. aureh12 member avatar


    2 years ago

    Can you notify us here when this release is available so we can download it and start to pay for this add-on?

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Resolved in latest 3.0.18

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...