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#417 - License Check Failed for SuiteCRM Add-in

Closed Bug? created by alex1 3 years ago

I had just purchased the plug in and installed it. Entered my info in and the test login was successful. When I try to archive items, it gives me an error message saying "License check failed for SuiteCRM add-in". I copied and pasted the exact license key that the website had provided. Is there something I am missing?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi Alex,

    Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #417. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    SuiteCRM Outlook Plugin Team

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      3 years ago

      I would also suggest quitting and restarting outlook to see if that fixes the issue. If not, send along the debug logs and we will investigate. Thanks.

  2. alex1 member avatar


    3 years ago

    restarting outlook a couple time by killing the process in task manager worked.

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