by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

Cancel at any time!
Free Trial

#1066 - cannot authenticate to server

Closed Bug? created by admin5 Verified Purchase 2 years ago

Hi,
We upgraded our SuiteCRM today to Version 7.10.2, now Outlook plugin 3.0.11 cannot authenticate to server with attached error.

Please advise fix.

Best Regards,
AryehWhatsApp Image 2018-04-02 at 18.13.53.jpeg

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi admin5,

    Have you tried checking the permissions of SuiteCRM? ?(https://docs.suitecrm.com/admin/installation-guide/downloading--installing/). If that doesn't work Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1066. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    This was resolved due to the PHP 7 by both upgrading SuiteCRM LTS (7.8.x +) and the SuiteCRM Plug-in. Please open a new case if requiring assistance.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...