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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#1255 - sync existing customers from SuiteCRM to Outlook?

Closed Bug? created by SteveS Verified Purchase a year ago

if the synctooutlook box is checked for an existing contact it doesn't seem to add it to outlook. This is what shows up in the log (set to debug)

2018-07-04 13:54:41,704 | 7 | ERROR | Should never happen - two Outlook items with same id (00000000B899BBFAC775E04AA54B9890D33572FD0700EAF5E9A26E07794188B126BDD995AC1C00000000010E0000EAF5E9A26E07794188B126BDD995AC1C0000405DB9BC0000)?
2018-07-04 13:59:41,909 | 8 | ERROR | Should never happen - two Outlook items with same id (00000000B899BBFAC775E04AA54B9890D33572FD0700EAF5E9A26E07794188B126BDD995AC1C00000000010E0000EAF5E9A26E07794188B126BDD995AC1C0000405DB9BD0000)?

  1. SteveS member avatar

    SteveS Verified Purchase

    a year ago

    more on this.... I have given up using the quickbooks/outlook sync tool to capture updates. We have an inhouse app that works much better. The plan would be to update SuiteCRM directly from Quickbooks then let this plugin move the changes to Outlook. However, I have been unable to set the sync contact flag for a new or updated contact. If I set it manually through the web interface the contact is captured by the plugin and moved to Outlook. However when I add a contact or try to update an exiting contact through the API I am setting sync_contact = true. The http response shows sync_contact having a true value but then if I query that contact through the API sync contact = "" and the web interface shows the checkbox as unchecked. Therefore no changes are being captured by the plugin.

    Thanks a lot.

  2. SteveS member avatar

    SteveS Verified Purchase

    a year ago

    yet more. I have tried forcing the date_entered to the current date/time but still no luck. New accounts are only synced with Outlook if they are created manually. New accounts created through the API do not seem to ever be synced to Outllok

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Ok sounds like a lot of considerations here.

    1. Is this contact assigned to the Outlook's user. If not it won't sync.
    2. The sync_contact is unique relationship - check the database if the relationship is being added correctly on the table contacts_users. You could do an additional call that manually sets this contact relationship but worryingly that shouldn't be required and indicates a core issue on SuiteCRM itself.

    So just to clarify is the real issue that if you manually create a Contact via the v4_1 API and try to set the sync_contact to true that it doesn't actually set this field and thus won't be synced down to your Outlook via this plugin?

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

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