Official SuiteCRM Outlook Plugin

by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#4247 - Unable to authenticate

Closed General Question created by paul8 2 years ago

I have followed the setup instructions and installed the plugin into outlook. I am getting "Client authentication failed - invalid password" when I try to authenticate in the plugin. I have verified the user name and password I am testing with. I have also verified that the user is assigned a license for the plugin SuiteCRM. I'm not sure what the next step is for troubleshooting.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Paul,

    Please ensure your API V8 has been configured correctly. Here is a link to assist you: https://docs.suitecrm.com/developer/api/developer-setup-guide/json-api/

    • paul8 member avatar

      paul8

      2 years ago

      This was all configured already. We discovered that the problem is that we are using LDAP authentication for our domain accounts. Should this work? Is there something we should be doing differently there?

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Unfortunately the module is not compatible with LDAP at the moment

    • paul8 member avatar

      paul8

      2 years ago

      OK. Thank you.

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  • Supported Versions
  • 7.10.10 to 8.6.1
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