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• Error archiving from group Mailbox

  Support November 4th, 2020 @ 10:55 pm
  

  Hi Mac,

  That would be terrific, thanks in advance for your efforts.

  Fyi, I've stalled our Upgrade process for now anyway as the alternaive route is laborious and needs sigificant time to be completed. So it's unlikely to proceed before a major holiday.

  Regards, Justin

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• Error archiving from group Mailbox

  Support October 29th, 2020 @ 11:32 pm
  

  Unfortunately it's not so simple as an upgrade. Note we are on Windows Server 2012 R2 with IIS 8.5. At this time we are stuck on 7.8.31 due to upgrade incompatibilities. We had tried upgraing to 7.10.x but it failed at the Commit Stage, the suggested fix was to apply the Upgrade Wizard Patch, but once the Upgrade Wizard Patch module is installed it cannot be uninstalled, and it is now found to incompatible with Windows Server 2012 R2 reporting an incorrect Bad Permissions during the System Check phase. Because we cannot install the Upgrade Wizard Patch we cannot go backwards and resolve the commit stage problem. To get around this looks like I will have to prepare a special intermediate Linux path for export, upgrade to 7.10.x, then re-import to a clean 7.10.x install on the Windows Server. It's really a mess.

  It would have been nice to just uninstall the Upgrade Wizard Patch and work on fixing the Commit problem.

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• Error archiving from group Mailbox

  Support October 26th, 2020 @ 9:18 pm
  

  Is V4 now 7.8.31 compatible, I thought it required a later version?

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• Error archiving from group Mailbox

  Support October 20th, 2020 @ 9:36 pm
  

  No worries about the delay, the problem persists;

  Outlook Plugin is 3.0.22.0, .Net 4.7.2 SuiteCRM 7.8.31, IIS 8.5, MS Server 2012 R2, PHP 7.1.1 Win 10 Pro x64 20H2 (Build 19042.572) with Outlook 365 MSO 32-Bit (16.0.13328.20130)

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• suitecrm outlook plugin Server (500) Internal Server Error

  Support August 1st, 2017 @ 12:51 am
  

  Hi Steve,

  I have a similar problem.

  After uninstalling and reinstalling 3.0.5 I can no longer get past the initial Settings windows. If I enable the plugin in Outlook I get the Reconfigure prompt and enter the plugin settings. If I enter the URL, credentials and Licence Key and try to Test or Save the settings I get an alert;

  **Unable to connect to SuiteCRM ** The remote server returned an error: (500) Internal Server Error.

  The live site is SuiteCRM v7.6.5, MS Server 2012 R2, IIS 8.5, PHP 7.1.1, MySQL 5.7.18

  No Error or Debug Log is available as I cannot complete the setup/configuration process.

  I have a SuiteCRM Dev site running v7.8.5 on the very same server, the plugin connects to the Dev site correctly. But still throws an error if trying to search and archive emails;

  Query error in module 'xxxxxx' An error was encountered while querying module 'xxxxxx'. The error ('The remote server returned an error: (500) Internal Server Error.') has been logged.

  Debug Log from Dev site below;

  2017-08-01 10:48:55,796 | Background | DEBUG | RestService.CreateGetResuest: sending 'https://store.suitecrm.com/api/v1/key/validate?public_key=************removed***********%'
  2017-08-01 10:48:57,496 | Background | INFO  | LicenceValidationHelper.InterpretStatusCode: status code OK, returning True
  2017-08-01 10:48:57,496 | Background | INFO  | LicenceValidationHelper.Validate: returning True
  2017-08-01 10:48:57,496 | Background | INFO  | Licence verified...
  2017-08-01 10:48:58,046 | Background | INFO  | Authentication succeeded...
  2017-08-01 10:48:58,046 | Background | INFO  | Starting normal operations.
  2017-08-01 10:48:58,046 | Background | DEBUG | Starting thread Daemon
  2017-08-01 10:48:58,063 | Background | DEBUG | Starting thread AS
  2017-08-01 10:48:58,063 | Background | DEBUG | Starting thread CS
  2017-08-01 10:48:58,063 | Background | DEBUG | Starting thread TS
  2017-08-01 10:48:58,063 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not running because not enabled
  2017-08-01 10:48:58,063 | CS | DEBUG | ContactSyncing.SynchroniseAll not running because not enabled
  2017-08-01 10:48:58,063 | Background | DEBUG | Starting thread EM
  2017-08-01 10:48:58,063 | TS | DEBUG | TaskSyncing.SynchroniseAll not running because not enabled
  2017-08-01 10:48:58,080 | EM | DEBUG | Auto-Archive iteration started
  2017-08-01 10:49:19,294 | VSTA_Main | WARN  | Tried calling 'get_entry_list' with parameter '{ session = 6kmbj7crsoi4mouq4cmegfnhfb, module_name = Accounts, query = (accounts.name LIKE '%************removed***********%%') OR (accounts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Accounts' and ea.email_address LIKE '%************removed***********%')), order_by = date_entered DESC, offset = 0, select_fields = System.String[], max_results = 1000, deleted = 0 }', timeout is 300000ms
  2017-08-01 10:49:19,362 | VSTA_Main | ERROR | Failed calling 'get_entry_list'
  System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
     at System.Net.HttpWebRequest.GetResponse()
     at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
     at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2017-08-01 10:49:19,362 | VSTA_Main | ERROR | Failure when custom module included (1)
      Query was '(accounts.name LIKE '%************removed***********%') OR (accounts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Accounts' and ea.email_address LIKE '%************removed***********%'))'
  System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
     at System.Net.HttpWebRequest.GetResponse()
     at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
     at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
     at SuiteCRMClient.clsSuiteCRMHelper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields)
     at SuiteCRMAddIn.Dialogs.ArchiveDialog.TryQuery(String searchText, String moduleName, List`1 fieldsToSeek)
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2017-08-01 10:49:20,046 | VSTA_Main | WARN  | Tried calling 'get_entry_list' with parameter '{ session = 6kmbj7crsoi4mouq4cmegfnhfb, module_name = Accounts, query = (accounts.name LIKE '************removed***********') OR (accounts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Accounts' and ea.email_address LIKE '************removed***********')), order_by = date_entered DESC, offset = 0, select_fields = System.String[], max_results = 1000, deleted = 0 }', timeout is 300000ms
  2017-08-01 10:49:20,046 | VSTA_Main | ERROR | Failed calling 'get_entry_list'
  System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
     at System.Net.HttpWebRequest.GetResponse()
     at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
     at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2017-08-01 10:49:20,046 | VSTA_Main | ERROR | Failure when custom module included (2)
      Query was '(accounts.name LIKE '************removed***********') OR (accounts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Accounts' and ea.email_address LIKE '************removed***********'))'
  System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
     at System.Net.HttpWebRequest.GetResponse()
     at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
     at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
     at SuiteCRMClient.clsSuiteCRMHelper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields)
     at SuiteCRMAddIn.Dialogs.ArchiveDialog.TryQuery(String searchText, String moduleName, List`1 fieldsToSeek)
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2017-08-01 10:49:20,046 | VSTA_Main | ERROR | Failure when custom module included (3)
  System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
     at System.Net.HttpWebRequest.GetResponse()
     at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
     at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
     at SuiteCRMClient.clsSuiteCRMHelper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields)
     at SuiteCRMAddIn.Dialogs.ArchiveDialog.TryQuery(String searchText, String moduleName, List`1 fieldsToSeek)
     at SuiteCRMAddIn.Dialogs.ArchiveDialog.Search(String searchText)
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2017-08-01 10:49:27,713 | VSTA_Main | WARN  | Tried calling 'get_entry_list' with parameter '{ session = 6kmbj7crsoi4mouq4cmegfnhfb, module_name = Contacts, query = (contacts.first_name LIKE '%************removed***********%' OR contacts.last_name LIKE '%************removed***********%') OR (contacts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Contacts' and ea.email_address LIKE '%************removed***********%')), order_by = date_entered DESC, offset = 0, select_fields = System.String[], max_results = 1000, deleted = 0 }', timeout is 300000ms
  2017-08-01 10:49:27,713 | VSTA_Main | ERROR | Failed calling 'get_entry_list'
  System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
     at System.Net.HttpWebRequest.GetResponse()
     at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
     at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2017-08-01 10:49:27,713 | VSTA_Main | ERROR | Failure when custom module included (1)
      Query was '(contacts.first_name LIKE '%************removed***********%' OR contacts.last_name LIKE '%************removed***********%') OR (contacts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Contacts' and ea.email_address LIKE '%************removed***********%'))'
  System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
     at System.Net.HttpWebRequest.GetResponse()
     at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
     at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
     at SuiteCRMClient.clsSuiteCRMHelper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields)
     at SuiteCRMAddIn.Dialogs.ArchiveDialog.TryQuery(String searchText, String moduleName, List`1 fieldsToSeek)
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2017-08-01 10:49:28,061 | 16 | WARN  | Anonymous thread 16 running as 'Daemon'.
  2017-08-01 10:49:28,061 | 16 | INFO  | About to perform FetchEmailCategoriesAction.
  2017-08-01 10:49:28,546 | VSTA_Main | WARN  | Tried calling 'get_entry_list' with parameter '{ session = 6kmbj7crsoi4mouq4cmegfnhfb, module_name = Contacts, query = (contacts.first_name LIKE '************removed***********' OR contacts.last_name LIKE '************removed***********') OR (contacts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Contacts' and ea.email_address LIKE '************removed***********')), order_by = date_entered DESC, offset = 0, select_fields = System.String[], max_results = 1000, deleted = 0 }', timeout is 300000ms
  2017-08-01 10:49:28,546 | VSTA_Main | ERROR | Failed calling 'get_entry_list'
  System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
     at System.Net.HttpWebRequest.GetResponse()
     at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
     at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2017-08-01 10:49:28,546 | VSTA_Main | ERROR | Failure when custom module included (2)
      Query was '(contacts.first_name LIKE '************removed***********' OR contacts.last_name LIKE '************removed***********') OR (contacts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Contacts' and ea.email_address LIKE '************removed***********'))'
  System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
     at System.Net.HttpWebRequest.GetResponse()
     at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
     at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
     at SuiteCRMClient.clsSuiteCRMHelper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields)
     at SuiteCRMAddIn.Dialogs.ArchiveDialog.TryQuery(String searchText, String moduleName, List`1 fieldsToSeek)
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2017-08-01 10:49:28,546 | VSTA_Main | ERROR | Failure when custom module included (3)
  System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
     at System.Net.HttpWebRequest.GetResponse()
     at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
     at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
     at SuiteCRMClient.clsSuiteCRMHelper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields)
     at SuiteCRMAddIn.Dialogs.ArchiveDialog.TryQuery(String searchText, String moduleName, List`1 fieldsToSeek)
     at SuiteCRMAddIn.Dialogs.ArchiveDialog.Search(String searchText)
  Data:System.Collections.ListDictionaryInternal
  HResult:-2146233079
  2017-08-01 10:49:28,895 | 16 | INFO  | FetchEmailCategoriesAction completed.
  2017-08-01 10:49:30,507 | EM | DEBUG | Auto-Archive iteration completed
  2017-08-01 10:49:58,911 | 16 | WARN  | Anonymous thread 16 running as 'Daemon'.
  2017-08-01 10:50:28,928 | 16 | WARN  | Anonymous thread 16 running as 'Daemon'.
  2017-08-01 10:50:42,146 | VSTA_Main | DEBUG | Outlook NewMail: email received event
  2017-08-01 10:50:58,945 | 16 | WARN  | Anonymous thread 16 running as 'Daemon'.
  

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• Dergraded Outlook Performance with Plugin Enabled

  Support April 12th, 2017 @ 4:00 am
  

  Hi SuiteCRM Team,

  The logs were sent by email back on the 30th of April did you get them?

  Any luck as yet regarding the possible cause of the freeze?

  Regards, Justin.

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