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#2616 - Duplication of archived emails is avoidable?

Closed General Question created by Lion Solution 10 months ago

Hi,
will the Outlook Plugin archive emails duplicating them on the CRM? How will it work?

Please think about the following scenario

2 Outlook Plugins on 2 different PCs with Outlook 2019.

Each Outlook is configured to receive emails of the same email account: a@acme.com

If john.doe@gmail.com (a Contact) writes an email to a@acme.com, on the Contact John Doe history subpanel will the email appear twice?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    10 months ago

    Hi there,

    This is something that will be addressed for in the V4 release. If you have any further questions about the V4 release please let me know.

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