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#2258 - Error when from and CC has contacts from same accont

Closed Bug? created by darshak a year ago

Hi,

When archiving emails using plug in,I am getting following error for few emails while it works for others.

SuiteCrm Plugin Bug.jpg

Below is the relevant error log entries.

2019-09-24 12:00:29,303 | VSTA_Main | ERROR | Failed calling 'set_entry'
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String method, Object input)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2019-09-24 12:00:29,303 | VSTA_Main | ERROR | ArchiveableEmail.Save: failed to save 'RE: Oracle Cloud' at all
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String method, Object input)
at SuiteCRMClient.Email.ArchiveableEmail.TrySave(IEnumerable1 relatedRecords, Exception[] fails) at SuiteCRMClient.Email.ArchiveableEmail.Save(IEnumerable1 relatedRecords)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079

Regards,
Darshak

  1. darshak member avatar

    darshak

    a year ago

    I might be wrong but as far as my observation goes, error occurs when from and CC has contacts from same account

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Darshak,

    I will attempt to replicate this and get back to you as soon as possible

  3. darshak member avatar

    darshak

    a year ago

    We are facing problems in CC field being populated and has raised separate ticket :#2263 for the same.

    Updating ticket no here as as both issues might be pertaining to CC field.

  4. darshak member avatar

    darshak

    a year ago

    Any update on this ? Are you able to replicate this issue or need any additional information ?

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Darshak,

    Apologies for not getting back to you sooner, I so far have been unable to replicate this issue however have noticed in some instances were unable to archive an email (The archive button just appeared to do nothing and no popup or error appeared). Have you experienced anything similar to this?

    Thanks!

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    This ticket has been closed as we have received no response. If you believe this to be an issue still, please leave a comment, and we will reopen this ticket and continue our investigation.
    We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

    SuiteCRM Outlook Plugin Team

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