Official SuiteCRM Outlook Plugin

Hi, yes it is possible to do that. Only after that I get problems. I can load this add-on. Only after the installation I went to the configuration menu for this add-on. It looks like there is a loading problem again. I cannot do anything. See the screenshot below. Is this custom Outlook Manifest File Not supported or might there be a single sign on problem?

In the configuration menu for this add-on

In the web console (network) of MS Edge I see now something interesting.

I get the message status (failed) net::ERR_TOO_MANY_REDIRECTS (document) ==> SA_Outlook/?et= often this SA_Outlook/?et= in combination with status 301.

Header general

Request URL: https://our.crm.url.test/public/plugins/SA_Outlook?et= Referrer Policy: origin

Response header

content-length: 265 content-type: text/html; charset=iso-8859-1 date: Fri, 11 Sep 2020 06:40:09 GMT location: https://our.crm.url.test/public/plugins/SA_Outlook/?et= referrer-policy: strict-origin-when-cross-origin server: Apache status: 301 vary: User-Agent x-content-type-options: nosniff x-robots-tag: none x-xss-protection: 1; mode=block

Request header

Provisional headers are shown Referer: https://outlook.live.com/ Upgrade-Insecure-Requests: 1 User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.102 Safari/537.36 Edg/85.0.564.51

Header

fetch("https://our.crm.url.test/public/plugins/SA_Outlook?et=", {
"headers": { "upgrade-insecure-requests": "1" }, "referrer": "https://outlook.live.com/", "referrerPolicy": "origin", "body": null, "method": "GET", "mode": "cors", "credentials": "omit" });

Failed to load resource: the server responded with a status of 404 () Failed to load resource: the server responded with a status of 404 (Not Found)

Although we do not use the same tech, our problem might be the same as the one below. "v4 doesn't work with SAML authentication"We're using Azure AD for single sign-on, and apparently v4 doesn't work when SuiteCRM is using SAML for authentication, claiming that the password is invalid.

Source https://store.suitecrm.com/support/SuiteCRM-official-outlook-plugin/3047

Any news?

When I do this I get this => "Page Not Found, The page you are looking for could not be found. Check the address bar to ensure your URL is spelled correctly. If all else fails, you can visit our home page at the link below." I havemade a OAUTH CLIENT as according to the manual. Should there be a connection in de xml file with this token?

All looks good there then, seeing that error should confirm correct redirection. Have you had any luck getting the menu in Outlook to load?

No, the menu will not load, sometimes I get the message below 'testcrm.crm.ecm2.nl redirected you too many times'

Without attempting to connect can you see the outlook menu? Should look like this >

If you can from there can you confirm the API Token ID/Secrets and the User credentials are correct? Is the URL starting with https://?

Could you also confirm that you have built your OAuth2 Keys? This can be done by going to the following directory found within your Suite installation Api/V8/OAuth2/. There should be 2 .key files private and public. If these don't exist please see here for more detail on how to generate them.

Please let me know if you have any problems,

Thanks, Mac

Hi Mac,

No, without attempting to connect I can't see that outlook menu. It never loads. See In the configuration menu for this add-on for a screenshot.

Hi Mac, any news yet?

Hi Timo,

I appreciate your patience as this issue has been elusive so far.

If you open outlook up in a web browser at https://outlook.live.com/ then pull up the plugin side panel on any email. Then pressing F12 in a Chrome browser or opening dev tools; Click into the network tab Press the clear button And then hit "Try Again" on the error

You may see a red error starting with ?et=

Press on this error and please send me a censored copy of the results. If you wish you can email them directly to outlook@salesagility.com

Hi SuiteCRM, thank you. I have send you a Nextcloud link for downloading this file.

Hi Mac, Any luck with this elusive issue?

Hi, that sounds good!

Any SAML thoughts?

Hi Timo,

Could you try creating or using the default CRM password instead of the SAML password and see if that makes any difference when trying to connect to the plugin?

Could you confirm a few things for me; What version of SuiteCRM are you using? How are you hosting it? Apache, Nginx, IIS, etc? What PHP version are you using? Is the instance behind a firewall or a VPN?

And lastly, if you try with a different user is anything different?

Hi ;-) , yes soon I will come up with a result, although the signs aren't promising.

Our Environment

1. SuiteCRM Version used: 7.11.18 Sugar Versie 6.5.25 (Build 344)
2. Browser name and version : Google Chrome Version 88.0.4324.190 (Official Build) (64-bit)
3. Environment name and version: MariaDB 10.2, PHP 7.3
4. Hosting: Apache HTTPD 2.4.46
5. Operating System and version: Windows 10

Hi,

Just to confirm, I assume the OS is the one your using Outlook on? Not the one hosting the CRM? If so what OS are you hosting on?

Hi, yep, that's all true and our hosting is: CentoOS 7. If you like you can test it in our environment. How can we get in direct contact for arranging this?

Hi Mac, any news?

I am now on Suite CRM v7.11.23 and for us this issue solved. Only the strange thing I did not do anything. I waited for a couple of months (I think), I tried again and finally succeeded. I cannot say why. Perhaps Microsoft in the mix?

Muchas gracias, sigo esperando una respuesta del servicio técnico.