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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#304 - outlook freezing when I go to calendars.

Closed Bug? created by tim Verified Purchase 2 years ago

when I bring up my calendar on my outlook client after setting up the sync. My outlook freezes.    

  1. tim member avatar

    tim Verified Purchase

    2 years ago

    2017-04-04 10:10:03,534 | 7 | ERROR | Synchroniser.UpdateItemsFromCrmToOutlook
    System.Runtime.InteropServices.COMException (0xD0720009): The object does not support this method.
    at Microsoft.Office.Interop.Outlook._TaskItem.set_StartDate(DateTime StartDate)
    at SuiteCRMAddIn.BusinessLogic.TaskSyncing.SetOutlookItemPropertiesFromCrmItem(eEntryValue crmItem, Nullable1 date_start, Nullable1 date_due, String time_start, String time_due, TaskItem outlookItem)
    at SuiteCRMAddIn.BusinessLogic.TaskSyncing.AddNewItemFromCrmToOutlook(MAPIFolder tasksFolder, eEntryValue crmItem, Nullable1 date_start, Nullable1 date_due, String time_start, String time_due)
    at SuiteCRMAddIn.BusinessLogic.TaskSyncing.UpdateFromCrm(MAPIFolder tasksFolder, String crmType, eEntryValue crmItem)
    at SuiteCRMAddIn.BusinessLogic.Synchroniser1.UpdateItemsFromCrmToOutlook(eEntryValue[] items, MAPIFolder folder, HashSet1 untouched, String crmType)
    Data:System.Collections.ListDictionaryInternal
    HResult:-797835255

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Tim,

    We would like to request for your DEBUG SuiteCRM Outlook Plugin logs (Logging set to DEBUG) to assess the issue and investigate it further. Please send these to our support email address outlook[at]salesagility[dot]com with reference to this CASE number within the Subject.

    Many Thanks

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi tim,

    We are currently improving the infrastructure of the calls made to the CRM and this will be included in the next release which is imminent. We'll keep you updated with this.

    SuiteCRM Outlook Plugin Team

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi tim

    Version 3.0.3 has been released and it includes large performance improvements. Please let us know how you get on.

    • SuiteCRM Outlook Plugin Team
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