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• Change of credentials no connect button

  Support September 27th, 2022 @ 8:24 am
  

  yes i can do a google meet today between 11 and 12:30 UK time or any time tomorrow.

  View Comment
  
  
• Screenshots not available anymore

  Support September 21st, 2022 @ 7:59 am
  

  Thanks. Fixed

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• Link to 'two' versions of QuickBooks

  Support September 16th, 2022 @ 12:53 pm
  

  Thanks! I will be in touch

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• Page isn't working error after install

  Support March 11th, 2022 @ 9:55 am
  

  That worked. Thank you

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• Records that share the same email address being updated to be the same every minutes

  Support February 7th, 2022 @ 8:54 am
  

  Hi Heidi

  Is there any update on this? Thanks

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• Records that share the same email address being updated to be the same every minutes

  Support February 3rd, 2022 @ 4:16 pm
  

  Hi Heidi,

  Thanks for your reply. We have had a look for that setting but are unable to see it, are you able to tell us where it could be? Also it is updating fields that we are not syncing to mail chimp, not just the ones that are being synced. It is updating all fields for the record.

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• Records that share the same email address being updated to be the same every minutes

  Support February 3rd, 2022 @ 11:31 am
  

  Hi Heidi

  Is there any update on this?

  Thanks

  View Comment
  
  
• Records that share the same email address being updated to be the same every minutes

  Support February 1st, 2022 @ 8:42 pm
  

  Hi Heidi, thanks for the reply. So the changes are being made in the CRM and not mail chimp. We are finding changes from within the CRM are affecting all records in the CRM with the same email address. We temporarily disabled the scheduler that connects the CRM with mail chimp and this stopped the issue happening. An example screenshot attached, we blanked the field in the image and 10 minutes later it had been re populated by what was in the same field on the other record which shares the same email address.

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• doubt about plugin

  Support August 19th, 2021 @ 8:09 am
  

  Not really no, it has been developed for MySQL.

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• Dashboards deploy but the filters do not copy

  Support October 20th, 2020 @ 8:00 am
  

  Hi, hadn't seen there was an update to the plugin. I've update our version and all is working as expected.

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• Globaloptout changing from value 2 to value 1

  Support June 12th, 2020 @ 2:09 pm
  

  Hi Heidi,

  We have been running the sync for a few weeks where the value=2, if we were to now set the value=1 what would happen?

  Would those contacts/leads that have unsubscribed from some campaigns but not others become opted-out globally within SuiteCRM when the sync runs?

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• Custom Module Integrate

  Support August 9th, 2019 @ 3:27 pm
  

  Hi Anthony

  At the moment we are not providing custom development work on this module.

  Regards

  FibreCRM

  View Comment
  
  
• 1. Some error occurred

  Support May 21st, 2019 @ 10:01 am
  

  i have tried http also i get this error https://FIBRECRM.tinytake.com/tt/MzUzODU0NF8xMDY0NjExOA

  View Comment
  
  
• Security groups from related Records

  Support March 26th, 2019 @ 11:08 am
  

  Hi ,

  We have tried this and its made no difference , just to confirm it was this line

          /** need to find relate fields...for example for Cases look to see if account_id is set */
          //allow inheritance for all relate field types....iterate through and inherit each related field
         if(empty($parent_type) || empty($parent_id)) {        <<<<<<<<<<<<<<<-------------------------------------------- this line
              foreach($focus->field_name_map as $name=>$def) {
  
                 if($def[&#039;type&#039;]==&#039;relate&#039; && isset($def[&#039;id_name&#039;])
                      && isset($def[&#039;module&#039;]) && strtolower($def[&#039;module&#039;]) != "users" ) {
  
                      if(isset($_REQUEST[$def[&#039;id_name&#039;]])) {
  

  Any ideas please ?

  Thanks

  View Comment
  
  

• Dashboard Copy Manager

  May 16th, 2017 @ 8:08 am
  
  An excellent addition to the SuiteCRM solution and one that is necessary when rolling out CRM to many users. Support from the provider was also responsive. Very nice. View Add-on
  
  

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