by Variance InfoTech Pvt Ltd

Configure specific fields from specific modules and set formats like character limit, numeric, or alphanumeric and more for certain fields using Format Builder.

Free 30 day trial
Try it Now

#5191 - Error installing

In Progress Bug? created by FibreCRM Verified Purchase 2 months ago

Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /var/www/tempdev.fibrecrm.cloud/include/MVC/View/SugarView.php:1484 Stack trace: #0 /var/www/tempdev.fibrecrm.cloud/custom/modules/VIFormatBuilderLicenseAddon/views/view.license.php(45): SugarView->getModuleTitle() #1 /var/www/tempdev.fibrecrm.cloud/include/MVC/View/SugarView.php(210): ViewLicense->display() #2 /var/www/tempdev.fibrecrm.cloud/include/MVC/Controller/SugarController.php(432): SugarView->process() #3 /var/www/tempdev.fibrecrm.cloud/include/MVC/Controller/SugarController.php(363): SugarController->processView() #4 /var/www/tempdev.fibrecrm.cloud/include/MVC/SugarApplication.php(101): SugarController->execute() #5 /var/www/tempdev.fibrecrm.cloud/index.php(52): SugarApplication->execute() #6 {main} thrown in /var/www/tempdev.fibrecrm.cloud/include/MVC/View/SugarView.php on line 1484

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    2 months ago

    Hello,

    Apologies for the problem you're facing.

    Is it possible for you to give us CRM Login Credentials and FTP Details where you hosted your CRM?

    Regards
    Variance Infotech PVT LTD

  2. fibrecrm member avatar

    FibreCRM Verified Purchase

    2 months ago

    this can be arranged, i will get that sent over to you. just to make you aware this is running on PHP 8 and MySQL 8 . is your plugin compatible ?

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      2 months ago

      Hello,

      Ok once it's ready share with us in "techsupport@varianceinfotech.com".

      Also we'll check it from our end in PHP and MySQL 8.

      Regards,
      Variance Infotech PVT LTD

  3. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    2 months ago

    Hello,

    Is it ready CRM and FTP Details of your CRM to check your issue of Format Builder?

    Regards,
    Variance Infotech PVT LTD

  4. fibrecrm member avatar

    FibreCRM Verified Purchase

    2 months ago

    just getting a CRM available for you.

    can you confirm it is PHP 8 compatible?

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      2 months ago

      Hello,

      Yes It's compatible with PHP 8 but we need to do one modification at file level for issue which you've facing

      Regards,
      Variance Infotech PVT LTD

  5. fibrecrm member avatar

    FibreCRM Verified Purchase

    2 months ago

    it might be quicker if you can send me updated installer ?

  6. fibrecrm member avatar

    FibreCRM Verified Purchase

    2 months ago

    7.14.2

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      2 months ago

      Hello,

      We've uploaded new zip of Format Builder on SuiteCRM Store so you can download it and install in your CRM.

      After downloading updated zip of Format Builder from SuiteCRM Store, uninstall format builder zip which you've already installed in your CRM and after that install updated zip in your CRM which you've downloaded from SuiteCRM Store.

      Regards,
      Variance infotech PVT LTD

    • fibrecrm member avatar

      FibreCRM Verified Purchase

      2 months ago

      Perfect, that works now.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "works well, does what it says it does, a few issues upon upgrades that had to be fixed manually." - Michael G.

    Read More Reviews