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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#507 - Error 500 syncing outlook plugin

Closed Bug? created by philippelefebvre Verified Purchase 2 years ago

Hello,

I actually test outllook plugin for my company. I have some error type 500 like this :

2017-07-27 10:37:09,746 | 5 | ERROR | AppointmentSyncing.SyncFolder: Exception
System.Net.WebException: Le serveur distant a retourné une erreur : (500) Erreur interne du serveur.
à System.Net.HttpWebRequest.GetResponse()
à SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
à SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
à SuiteCRMClient.clsSuiteCRMHelper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields)
à SuiteCRMAddIn.BusinessLogic.Synchroniser1.MergeRecordsFromCrm(MAPIFolder folder, String crmModule, HashSet1 untouched)
à SuiteCRMAddIn.BusinessLogic.AppointmentSyncing.SyncFolder(MAPIFolder folder, String crmModule)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079

Could you provide a solution for me?

best regards.

Philippe

  1. philippelefebvre member avatar

    philippelefebvre Verified Purchase

    2 years ago

    Debug information :

    2017-07-27 10:42:14,096 | AS | ERROR | AppointmentSyncing.SyncFolder: Exception
    System.Net.WebException: Le serveur distant a retourné une erreur : (500) Erreur interne du serveur.
    à System.Net.HttpWebRequest.GetResponse()
    à SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
    à SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    à SuiteCRMClient.clsSuiteCRMHelper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields)
    à SuiteCRMAddIn.BusinessLogic.Synchroniser1.MergeRecordsFromCrm(MAPIFolder folder, String crmModule, HashSet1 untouched)
    à SuiteCRMAddIn.BusinessLogic.AppointmentSyncing.SyncFolder(MAPIFolder folder, String crmModule)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233079
    2017-07-27 10:42:14,096 | AS | DEBUG | Permissions cache miss
    2017-07-27 10:42:14,096 | AS | DEBUG | Cached BiDirectional permission for Calls
    2017-07-27 10:42:14,341 | AS | INFO | AppointmentSyncing.SyncFolder: 'Calls'
    2017-07-27 10:42:14,342 | TS | INFO | ContactSyncing.SyncFolder: 'System.__ComObject'
    2017-07-27 10:42:14,350 | CS | INFO | ContactSyncing.SyncFolder: 'System.__ComObject'
    2017-07-27 10:42:14,350 | CS | DEBUG | Permissions cache hit
    2017-07-27 10:42:15,257 | TS | DEBUG | TaskSyncing.AddOrUpdateItemFromCrmToOutlook
        Subject: Call isabelle suivi demande d'aide
        Current user id dfecef1d-c5da-acf4-016d-5978b022c97a
        Assigned user id: dfecef1d-c5da-acf4-016d-5978b022c97a
    2017-07-27 10:42:15,489 | TS | INFO | 0:
        Outlook Id : 000000001173C3539A7ED548B89F6A6D611E839407005048B7F0B5B4A54081071D506DD9B0550000179A4A3F0000CA6098AD001A4948B1EB6E30B34CAACF000BDAD3800B0000
        CRM Id     : 3d3b09bf-2e92-ffd6-c5e7-5978ae812aee
        Subject    : 'Call isabelle suivi demande d'aide'
        Status     : olTaskNotStarted
    2017-07-27 10:42:16,692 | CS | DEBUG | ContactSyncing SynchroniseAll completed
    2017-07-27 10:42:16,694 | TS | DEBUG | TaskSyncing SynchroniseAll completed
    2017-07-27 10:42:16,739 | AS | DEBUG | AppointmentSyncing SynchroniseAll completed
    2017-07-27 10:42:17,375 | EM | DEBUG | Auto-Archive iteration completed
    2017-07-27 10:42:40,017 | 5 | WARN | Anonymous thread 5 running as 'Daemon'.
    2017-07-27 10:42:40,017 | 5 | INFO | About to perform FetchEmailCategoriesAction.
    2017-07-27 10:42:41,103 | 5 | INFO | FetchEmailCategoriesAction completed.
    2017-07-27 10:43:11,107 | 5 | WARN | Anonymous thread 5 running as 'Daemon'.
    2017-07-27 10:43:41,126 | 5 | WARN | Anonymous thread 5 running as 'Daemon'.
    2017-07-27 10:44:11,145 | 5 | WARN | Anonymous thread 5 running as 'Daemon'.
    2017-07-27 10:44:41,164 | 5 | WARN | Anonymous thread 5 running as 'Daemon'.

  2. philippelefebvre member avatar

    philippelefebvre Verified Purchase

    2 years ago

    2017-07-27 11:39:40,033 | VSTA_Main | ERROR | ThisAddIn.GetOutlookCalItems
    System.InvalidCastException: Impossible d'effectuer un cast d'un objet COM de type 'System.__ComObject' en type d'interface 'Microsoft.Office.Interop.Outlook.AppointmentItem'. Cette opération a échoué, car l'appel QueryInterface sur le composant COM pour l'interface avec l'IID '{00063033-0000-0000-C000-000000000046}' a échoué en raison de l'erreur suivante : Cette interface n’est pas prise en charge (Exception de HRESULT : 0x80004002 (E_NOINTERFACE)).
    à SuiteCRMAddIn.BusinessLogic.AppointmentSyncing.GetOutlookItems(MAPIFolder appointmentsFolder)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2147467262

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi philippelefebvre,

    I've raised this as a bug internally, and we will get back to you as soon as possible with an update. Thanks.

    • SuiteCRM Outlook Plugin Team.
  4. philippelefebvre member avatar

    philippelefebvre Verified Purchase

    2 years ago

    Waiting for update...Best regards.

  5. Simon_Brooke member avatar

    Simon_Brooke

    a year ago

    Hi philippelefebvre, this issue was caused by an internationalisation error, and is fixed in version 3.0.9 - but I'd recommend installing 3.0.10, which fixes a few more issues.

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