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#403 - Cannot sync a contact to CRM

Closed Bug? created by twang1997 3 years ago

The installation was ok but there is no way to sync a contact from Outlook to SuiteCRM.
Outlook 2010
SuiteCRM: 7.7.9 on local PC
Log: SuiteCRM Outlook Add-In v3.0.4.0 in Outlook version 14.0.0.7167
Auto-archiving: off

Logging level: Error

2017-06-04 12:38:11,507 | VSTA_Main | ERROR | Auto-archiving: off
2017-06-04 12:38:11,517 | VSTA_Main | ERROR | Logging level: Information
2017-06-04 12:38:38,821 | VSTA_Main | ERROR | Auto-archiving: off
2017-06-04 12:38:38,821 | VSTA_Main | ERROR | Logging level: Information
2017-06-04 12:39:24,440 | VSTA_Main | ERROR | Auto-archiving: off
2017-06-04 12:39:24,440 | VSTA_Main | ERROR | Logging level: Information

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi twang1997,

    We have contacted you directly with further instructions.

    SuiteCRM Outlook Plugin Team

  2. twang1997 member avatar

    twang1997

    3 years ago

    I did not receive anything. What are further instructions?

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi twang1997,

    Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #403. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    SuiteCRM Outlook Plugin Team

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Case Closed as OP has not responded.

    • SuiteCRM Team
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