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• User Specification

  Support August 25th, 2020 @ 8:39 pm
  

  Again, you are not doing something that you would like to do but did not listen to your customers!

  I have two email accounts under Outlook ALREADY in Outlook. Why do I have to create a new mail profile in Step 2? Also, why do I have to add the other mailbox account in Step 5?

  My question is simple and clear: I have two email accounts under Outlook. One email account was somehow chosen to be the licensee of FrontEnd. I wanted to use the other email account as the licensee of FrontEnd.

  Please list the step-by-step to get this done!

  Thank You!

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• User Specification

  Support August 25th, 2020 @ 4:30 pm
  

  I am sure what you are talking about. I clearly documented what I did and the result is that it did not work. Then you threw in some jargon here and there and nobody understood. Please try it yourself and send me the exact steps how you did. It does not do the job! To me, this is a serious show stopper bug. If you do not fix it or have a workaround, I would ask for a refund.

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• User Specification

  Support August 25th, 2020 @ 5:21 am
  

  How to do it? How to get to the control panel? Please be specific.

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• User Specification

  Support August 23rd, 2020 @ 6:30 pm
  

  I tried it one more time very carefully. 1) I went to Implicit License Portal and removed the license of the user (myself's 1st email). 2) I made sure that in Outlook, my 2nd email was the default Outlook account. 3) I reset the configuration (Implicit->Option->Advanced->Reset Configuration). 4) I exited the outlook 365. 5) I restarted the outlook. It asked me to reconfigure the server info. 6) After the initialization process, it was working but my 1st email was selected as the user by Implicit somehow. This is a serious bug! I really cannot use the plugin if this is not resolved quickly. It will regard the domain of the 1st email address as Internal User! Please help fix it as soon as possible!

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• User Specification

  Support August 23rd, 2020 @ 6:00 pm
  

  Are you sure this works? Did you try yourself? I tried this method several times. It does not work!

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• Failed to Install

  Support May 23rd, 2020 @ 11:13 pm
  

  But you did not reply my question. Please help me resolve the issue!

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• Installation Failed

  Support May 20th, 2020 @ 5:11 am
  

  Can you tell me how to remove TapCRM from the server completely? It did not complete the installation but on the admin page there are still some TapCRM stuff. Thanks.

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• Cannot Login

  Support May 18th, 2020 @ 5:52 pm
  

  [18-May-2020 13:48:38 America/New_York] PHP Warning: Declaration of SugarWebServiceUtilv4::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false) should be compatible with SugarWebServiceUtilv3_1::get_data_list($seed, $order_by = '', $where = '', $row_offset = 0, $limit = -1, $max = -1, $show_deleted = 0, $favorites = false, $singleSelect = false) in .../service/v4/SugarWebServiceUtilv4.php on line 555 [18-May-2020 13:48:38 America/New_York] PHP Warning: Declaration of SugarWebServiceImplv4::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array) should be compatible with SugarWebServiceImplv3_1::get_entries($session, $module_name, $ids, $select_fields, $link_name_to_fields_array, $track_view = false) in .../service/v4/SugarWebServiceImplv4.php on line 49

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• Cannot Login

  Support May 18th, 2020 @ 5:27 pm
  

  I cannot do the upgrade.

  I did the change and repaired. Now, the login hangs up instead of giving the error.

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• Cannot Login

  Support May 18th, 2020 @ 5:13 pm
  

  What do you mean "replace seect by select"? Can you be more specific?

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• Cannot Login

  Support May 18th, 2020 @ 4:47 pm
  

  SuiteCRM 7.8.1

  SuiteCRM log level is set to "Error". It does not have any SQL log. What level shall I set to get the SQL query?

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• Cannot Login

  Support May 18th, 2020 @ 4:33 pm
  

  [18-May-2020 12:17:10 America/New_York] PHP Fatal error: Uncaught Exception: Database failure. Please refer to suitecrm.log for details. in .../include/utils.php:1623 Stack trace:

  0 .../include/database/DBManager.php(345): sugar_die('Database failur...')

  1 .../include/database/DBManager.php(321): DBManager->registerError('Error finding t...', 'Error finding t...', true)

  2 .../include/database/MysqliManager.php(159): DBManager->checkError('Error finding t...', true)

  3 .../modules/SecurityGroups/SecurityGroup.php(692): MysqliManager->query('seect securityg...', true, 'Error finding t...')

  4 .../service/quickcrm/SugarWebServiceImplquickcrm.php(103): SecurityGroup->getUserSecurityGroups('2cbdb138-04c4-b...')

  5 .../service/core/REST/SugarRestJSON.php(91): SugarWebServiceImplquickcrm->login(Array, 'QuickCRM ios 7....', Array)

  6 .../service/core/SugarRestService.php(133): SugarRestJSON->serve()

  7 .../serv in .../include/utils.php on line 1623

  Suitecrm.log was shown in the first message. The above is from php.log.

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• Cannot Login

  Support May 18th, 2020 @ 4:22 pm
  

  [18-May-2020 12:15:31 America/New_York] PHP Notice: Use of undefined constant JSON_LOOSE_TYPE - assumed 'JSON_LOOSE_TYPE' in .../include/utils.php on line 3870 [18-May-2020 12:15:31 America/New_York] PHP Notice: Undefined index: action in .../modules/acl_fields/fields_logic.php on line 8 [18-May-2020 12:15:31 America/New_York] PHP Notice: Undefined index: action in .../modules/acl_fields/fields_logic.php on line 8 [18-May-2020 12:15:31 America/New_York] PHP Notice: Undefined index: action in .../modules/acl_fields/fields_logic.php on line 8 [18-May-2020 12:15:31 America/New_York] PHP Notice: Undefined property: User::$default_team in .../service/v4/SugarWebServiceImplv4.php on line 171 [18-May-2020 12:15:31 America/New_York] PHP Fatal error: Uncaught Exception: Database failure. Please refer to suitecrm.log for details. in .../include/utils.php:1623

  The user is defined in the group as I can login into the system without any problem.

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• Cannot Login

  Support May 18th, 2020 @ 3:13 pm
  

  On the mobile device, it displays the following: "unexpected error. Please check your permissions and the CRM log file". The log file message was shown in the initial message.

  Btw, I can login to the demo server.

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• Installation Failed

  Support May 18th, 2020 @ 2:43 pm
  

  Thanks for the reply. The directory permission is 755. In fact, the file is there with the permission 644.

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• Cannot Login

  Support May 18th, 2020 @ 2:41 pm
  

  The user name and password are correct. I entered the wrong password intentionally, the error message is different in the log file.

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• Cannot sync a contact to CRM

  Support June 5th, 2017 @ 11:43 pm
  

  I did not receive anything. What are further instructions?

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