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Implicit FrontEnd 6 is a collection of CRM productivity tools for Outlook that enables you to do all your CRM work from Outlook. Sync all CRM data including accounts, opportunities, contacts, calendars etc. as well as your custom modules and fields. Use the collaboration and approval tools to capture internal email discussions and approval requests. Leverage the power of Microsoft 365 and Outlook to automate email archiving and mail merge to automate creation and sending of quotes and invoices. Track Opportunities and manage your sales team CRM activities using the Actionable Emails tool.

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#3017 - User Specification

Closed Bug? created by twang1997 2 years ago

My outlook has two accounts. I installed Implicit Outlook Plugin. It selected the default email address as the licensed user. I want to use the other email address as the licensed user. I removed the license from Implicit's license portal. But there is no way to change the email address even if I uninstalled the plugin and reinstalled it. Please help!!!!

  1. Implicit member avatar

    Implicit Inc. Provider

    2 years ago

    Hi,

    You need to make sure the other account is selected as default in Outlook and then under FrontEnd Options > Advanced, select rest configuration and restart Outlook. You'll be prompted to login again to FrontEnd and this time it will pick up the new default account.

    • twang1997 member avatar

      twang1997

      2 years ago

      Are you sure this works? Did you try yourself? I tried this method several times. It does not work!

  2. twang1997 member avatar

    twang1997

    2 years ago

    I tried it one more time very carefully. 1) I went to Implicit License Portal and removed the license of the user (myself's 1st email). 2) I made sure that in Outlook, my 2nd email was the default Outlook account. 3) I reset the configuration (Implicit->Option->Advanced->Reset Configuration). 4) I exited the outlook 365. 5) I restarted the outlook. It asked me to reconfigure the server info. 6) After the initialization process, it was working but my 1st email was selected as the user by Implicit somehow. This is a serious bug! I really cannot use the plugin if this is not resolved quickly. It will regard the domain of the 1st email address as Internal User! Please help fix it as soon as possible!

  3. Implicit member avatar

    Implicit Inc. Provider

    2 years ago

    Hi,

    This is not a bug. You need to ensure through the control panel email configuration app that the account you want FrontEnd to use is selected as default. Alternatively, you can create a new profile with this account, activate FrontEnd and then add the other account to the profile.

    • twang1997 member avatar

      twang1997

      2 years ago

      How to do it? How to get to the control panel? Please be specific.

  4. Implicit member avatar

    Implicit Inc. Provider

    2 years ago

    Hi,

    We are referring to Windows control panel where you set the Outlook profiles and accounts.

    • twang1997 member avatar

      twang1997

      2 years ago

      I am sure what you are talking about. I clearly documented what I did and the result is that it did not work. Then you threw in some jargon here and there and nobody understood. Please try it yourself and send me the exact steps how you did. It does not do the job! To me, this is a serious show stopper bug. If you do not fix it or have a workaround, I would ask for a refund.

  5. Implicit member avatar

    Implicit Inc. Provider

    2 years ago

    Hi,

    Please ask your IT person to do the following:

    1. Uninstall FrontEnd.
    2. Go to Windows control panel, select the mail application and create a new profile. Then add the mailbox you want to use to this new profile and make it default.
    3. Install FrontEnd and launch Outlook
    4. FrontEnd will use the desired profile. Go through the configuration
    5. After configuring FrontEnd, you can go back to control panel and add the other mailbox to the profile.

    Rest assure that it works!

    • twang1997 member avatar

      twang1997

      2 years ago

      Again, you are not doing something that you would like to do but did not listen to your customers!

      I have two email accounts under Outlook ALREADY in Outlook. Why do I have to create a new mail profile in Step 2? Also, why do I have to add the other mailbox account in Step 5?

      My question is simple and clear: I have two email accounts under Outlook. One email account was somehow chosen to be the licensee of FrontEnd. I wanted to use the other email account as the licensee of FrontEnd.

      Please list the step-by-step to get this done!

      Thank You!

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