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#2775 - Installation Failed

Closed Bug? created by twang1997 2 years ago

Sun May 17 14:17:20 2020 [42783][1][ERROR] Cannot create directory custom/Extension/application/Ext/Language/en_us.TapCRM.php cannot be touched

I was able to install the other program, "Quick CRM". I thought it might have a conflict and uninstalled. Still, it failed after 82% with the above error message.

  1. Biztech member avatar

    AppJetty Provider Affiliate

    2 years ago

    Dear Twang,

    Thank you for connecting with us.

    We have checked and it seems to be a permission issue Set permissions 755 and then perform a quick repair and rebuild.

    Please set permissions like below:

    sudo chown -R www-data:www-data .

    sudo chmod -R 755 .

    sudo chmod -R 775 cache custom modules themes data upload folders. We are creating the language file in the custom/Extension/application/Ext/Language/en_us.TapCRM.php path. and there is no permission to create the file. That's why it displays the error.

    Could you please try again after giving permission? If the issue still persists then we can schedule a screen sharing session and resolve the issue.

    You can connect with us over an email at support@aappjetty.com

    Best Regards, AppJetty.

    • twang1997 member avatar

      twang1997

      2 years ago

      Thanks for the reply. The directory permission is 755. In fact, the file is there with the permission 644.

    • Biztech member avatar

      AppJetty Provider Affiliate

      2 years ago

      Dear Twang,

      We appreciate your prompt response.

      Can we please arrange a Team Viewer session in order to check this in detail and resolved it for you.

      Please connect with us over an email at support@appjetty.com

      Look forward to your email.

      Best Regards, AppJetty.

  2. twang1997 member avatar

    twang1997

    2 years ago

    Can you tell me how to remove TapCRM from the server completely? It did not complete the installation but on the admin page there are still some TapCRM stuff. Thanks.

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