Best SuiteCRM Mobile App Now access all your necessary SuiteCRM data as and when required right from your mobile phone. Get everything done on the go with TapCRM, our SuiteCRM Mobile app. Now equipped with an exclusive field service feature: Live Tracking!"
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| Support Cases | Author | Status | Type |
|---|---|---|---|
| #5405 QR scan code location in CRM website - Hello, I am trying to use the CRM app by linking it with my Softaculous plugin for Suite CRM. I t | Closed | General Question | |
| #5399 App does not connect after installation/Login not possible - Hi, we're currently trying to use TapCRM. We're not using a Google API key, but I would assume th | accounting2 | Open | Installation |
| #5392 TapCRM on SuiteCRM 8.5 - Hi, Is the current TapCRM version compatible with SuiteCRM 8.5 ? Regards Lionel | Closed | Installation | |
| #5312 validation no respond as i input the key click validate - as subject | Open | Installation | |
| #5305 No funciona - Error: Key does not exist. no validate licence | gabriel1 | Open | Bug? |
| #5297 It can't validate the license. - Hi everyone, I'm trying to validate the license, but it que reach the endpoint. ![imagem.png] | Closed | Bug? | |
| #5244 Cannot validate key - I am using suitecrm 7.14.2 and i am not able to validate my license | Closed | Bug? | |
| #5233 Cannot validate key - Nothing happens when trying to validate key. Using SuiteCRM 7.14.2. | Closed | Bug? | |
| #5221 Cancellation - Good Morning, I am in the SuiteCRM store for TapCRM and do not see an option to cancel TapCRM. | michael12 | Closed | General Question |
| #5220 Not able to validate license - I am using suitecrm 7.11.8 with the php 8.2 version and i am not able to validate my license | Open | Bug? | |
| #5131 Cancellation - Hi, How do I cancel my subscription? Please advise | neels | Closed | General Question |
| #5107 Cannot login - I acquired TapCRM. I installed it on an Android phone. I have SuiteCRM version 8.4.1 installed. I h | cbonillo | Closed | Bug? |
| #5057 Won't authenticate - I just installed the plugin with suiteCRM 8.4 for the first time. When I try to validate the license | Closed | Bug? | |
| #5020 Installer wont go Step 2 - CRM 8.4 and same on 7.14 - Hello sadly installation dont work! I cant use the "Next" button. Regards | lukasgoebel | Closed | Installation |
| #5004 Package request to install the TapCRM plugin - I downloaded the trial package, but I've encountered issues during the installation process. I revie | Closed | Installation | |
| #4920 Download Module - Where can I download the tapcrm module which needs to install in Module Loader? | Closed | Installation | |
| #4899 Cancel subscription - How can we cancel this subscription? | algri | Closed | General Question |
| #4871 TapCRM Will not uninstall correctly and leaves 500 errors on Leads and other modules - Hi, I have tried to uninstall TapCrm on versions 7.11.18, 7.12.8 and 7.13.3 with the same result | paulcolton | Closed | Bug? |
| #4866 Unable to complete installation - Stuck at step 3 - Hi, we're currently trying to install TapCRM 2.6.1 on our SuiteCRM instance. During step 2 (License | apichais | Closed | Bug? |
| #4794 Can't able to login in TapCRM Mobile App - The TapCRM Extension has been installed and configured according to the manual but can't able login | Variance InfoTech Pvt Ltd | Closed | Bug? |
| #4740 Database failure when trying to install - Hi - we clicked COMMIT and then got the below message - please help! Backed up custom/modules/Emp | Closed | Bug? | |
| #4681 Suitecrm does not comunícate whith tapcrm movile - The plugin has been installed and configured according to the manual, but suitecrm does not communic | gabriel1 | Closed | Bug? |
| #4644 Business card scanner - Good Morning I'm trying to use the business card functionality but in the app it says 'You do no | danieltyas | Closed | Bug? |
| #4626 Installer won't go to step 3 - 500 Internal Server Error - Hi, we're currently trying to install TapCRM 2.6.1 on our SuiteCRM instance. During step 2 (Licen | accounting2 | Closed | Installation |
| #4504 Dashboard changes - Can you please review the following and suggest that the following is possible as OOTB: **We woul | Closed | General Question | |
| #4491 Unable to logged in on TapCRM Application - We bought a license for 1 user(free trial) and successfully install and configure the package on th | Closed | Installation | |
| #4489 License Validation Not Working - I just signed up for a trial version of your app. I installed the module through the module builder | Closed | Bug? | |
| #4467 Issue during module installation - I bought TAPCRM a couple of hours ago and am trying to configure it. During the installation wizar | eleonorapironti | Closed | Installation |
| #4439 next button doesn't go to the next page after first step in the installation wizard - next button doesn't go to the next page after first step in the installation wizard It greys out th | labanjohnson | Closed | Bug? |
| #4388 Licensing Questions - Hello, we are planning to use TapCRM with our SuiteCRM installation but have a couple questions abou | Closed | General Question | |
| #4379 App is not working. - I purchased app and its not working | moonam4444 | Closed | Installation |
| #4377 LDAP Authentication failed but supplied password is already encrypted. - When logging in to the app we get the error 'LDAP Authentication failed but supplied password is alr | BusinessDevelopment | Closed | Bug? |
| #4331 Would like to customize further - Could you please contact me at 6472446651, would like to customize the application for better use an | nhorton | Closed | General Question |
| #4330 Licence Validation not working - We created a Test-Key for the TapCrm installation, but the validation is not working. Our CRM is no | Closed | Installation | |
| #4283 License Validation Not Working - I just signed up for a trial version of your app. I installed the module through the module builder | Closed | Bug? | |
| #4265 Error during login - Running 12.2.0 and put in my url. Licensed for 5 users. wrong parameters used please try with th | chris14 | Closed | Bug? |
| #4250 GPS/Location fields - I am looking at (in a customer suitecrm module) having a field to insert UK Grid References, or GPS | rickbyers | Closed | General Question |
| #4232 Cancelación - Necesito anular la suscripción, pero no hay ninguna opción para hacerlo | Closed | General Question | |
| #4178 Demo not working - Hello I have downloaded your app today to test for demo but it will not connect Fail. Surver is n | t | Closed | Bug? |
| #4153 Does not connect - Unable to have tapcrm connect to our servers | f.zephir-prunusca | Closed | Installation |
| #4140 TAPCRM does not work with version 8 and we are still getting charged. - TAPCRM does not work with SuiteCRM ver 8 and we keep getting billed. | sditguru | Closed | Bug? |
| #4030 Not Validating key - Dear Team, I Purchased tapcrm plugin before one month ago, I am still not able to validate key. ple | FHPCORP | Closed | Installation |
| #4014 Not Vlaidating Key - Using this key to validate but it is not working: f306aa7cfc02e12acb46a9b8c76499e4 | jvillatoro | Closed | Installation |
| #3989 Can't Validate License Key - I can not validate license key but its showing in my affiliate history that license key validation w | happinessebedo | Closed | Bug? |
| #3978 Can't validate license key - Hello there, I just get the trial license, I tried to confirm it but nothing happened when I clic | aee101982 | Closed | Bug? |
| #3867 Won't Validate License - Just purchased - will not validate the license - give a back button only | kevinmitchell1 | Closed | Installation |
| #3770 Entering the license key - I bought TAPCRM a couple of hours ago and am trying to configure it. However, when entering the lice | alex.lagos | Closed | Installation |
| #3754 Calls are not getting logged. - Hi, We have SuiteCRM 7.7 installed locally. I am using the lasted iOS App. The outbound and inb | itadmin3 | Closed | Bug? |
| #3649 custom module fields not displaying in Mobile Layout Setting - Hi I have a e signature field pluging that works on my cases , but I am unable to see the field in M | genet | Closed | Bug? |
| #3622 Stuck on TAPCRM Diagnostics - It passess all system checks, but won't move to licensing section on when I click next | chris8 | Closed | Bug? |
| #3619 High google Geocoding API usage - Dear support. After setting up Google's API, we noticed very high Geocoding API usage in Google's C | Luiza | Closed | Bug? |
| #3602 License for test and dev systems? - Hi. I have already activated license on our production environment (free trial for now), but I woul | Luiza | Closed | Installation |
| #3538 Unable to validate licence - Hi, the licence won't validate, can you please confirm the validation address and port so that check | y9zze9ccmy0wbtwqe4 | Closed | Installation |
| #3476 Android app not listed in Google Play Store - Hi Support When trying to install the android app, from the link in the suiteCRM store, We get a | ensonbarker | Closed | Installation |
| #3324 Installation getting stuck at 11% - I have tried several times to completely delete the package, rebuild, clear cache, etc. and reinstal | nativitconsulting | Closed | Bug? |
| #3290 other languages in app? - Hi, i treid out the demo. Is there any other language than english available? I would need german a | Georg | Closed | Feature |
| #3167 External Modules - Hello Dear, I have a question about the options and connections between other modules that could | NLcom SDS | Closed | General Question |
| #3055 Access CRM that is connected to Azure via SAML - Hi AppJetty, We are working with a customer that has their SuiteCRM system connected to Azure AD | FibreCRM | Closed | Feature |
| #3043 Site URL incorrect - I keep getting an error "site url not the same as browser url" however both are the same... Todd | teamsmith | Closed | Installation |
| #2978 The abby ocr feature is not working - Hi, I talked to your team already, sent some additional information but no update or progress wa | jkauer | Closed | Bug? |
| #2970 SuiteCRM Ver. 7.11.10 install error first step - I tried to install but the  - HI I have installed a trail version of Tap CRM on my SuiteCRM. I have Activated and configured every | arunraj2fly | Closed | Bug? |
| #2724 User login failed in ldap auth - good morning If I activate the authentication with ldap, the login fails. if I disable LDAP and us | lucadanzi | Closed | Bug? |
| #2656 Install TapCRM on your CRM instance. - I installed the TapCRM module per the manual. The user scanned the QR code that was generated, but | environmentaluser | Closed | Installation |
| #2633 call are not logged - We have the app installed on two android 10 huawey phones the call log does not work. After the call | m.cianchi | Closed | Bug? |
| #2603 Autofill latitude and longitude - Can we auto fill latitude and longitude of accounts, contacts, leads, etc. by getting them from the | bharath | Closed | Feature |
| #2600 Mobile app can't connect to the server - Hi, I've installed the TapCRM module in the SutieCRM and installed the mobile application. But wh | bharath | Closed | Bug? |
| #2594 App Can't Connect to Server - The app is giving an error connecting to the server. I can reach the server via the URL, tried rege | thriveadmin | Closed | Bug? |
| #2577 TapCRM installation wizard error site url - Your site url does not match with your browser url. Please check the site url in config file. Site | mhernandez | Closed | Installation |
| #2571 Module installation fails - Dear support, Currently I'm evaluating the TapCRM app for a customer. However I'm getting stuck o | ven | Closed | Bug? |
| #2421 Unable to licence user during installation Ver 7.10.22 - This product would not install on the original suitecrm version we were running - 7.8.8. We upgrad | ohmdrop | Closed | Installation |
| #2312 Problem "Customer_id not found" - I have a problem enabling the mobile application. I put the username and password and I get the mess | Cristian_Mora | Closed | Installation |
| #2284 Preview of the Followup list in SuiteCRM - Hi in suiteCRM in the preview of the Followups module there is an error in that a normal user with | Admus | Closed | Bug? |
| #2283 Hide inactive employees - Hi All active and inactive employees are displayed in the TapCRM application, how to hide inactive | Admus | Closed | Feature |
| #2267 Call integration - Does this log phone calls from my iPhone using VOIP or Twilio? | SV_Engineer | Closed | Feature |
| #2266 installation fails on 2. File Folder Exists and permissions - TapCRM : Installation Wizard System Configuration License Validation Module Configuration Layout | Harvey | Closed | Installation |
| #2191 Calls are not logged - Hi Team, I just took the trail and install tapcrm on android 9 phone, and on suitecrm 7.11.8 versio | lehin | Closed | Bug? |
| #2161 I can't validate my tapcrm License Key - hello I can't validate my tapcrm License Key，what's the problem！ | liussbbs | Closed | Bug? |
| #2137 custom filter problem under iOS - We are evaluating TapCRM. We found a problem with predefined custom filters under iOS: clicking a p | soenkerichardsen | Closed | Bug? |
| #2136 offline problems - We are evaluation TapCRM. One important requirement is offline functionality. Testing the app sho | soenkerichardsen | Closed | Bug? |
| #2135 Mobile Layout Setting and custom fields - we are evaluating TapCRM Client. We created several custom fields. Using the "Mobile Layout Setting | soenkerichardsen | Closed | Bug? |
| #2134 Warning: Your CRM is out of date - Every time I log in this warning appears, despite the fact that we use the latest LTS "7.10.18" Suit | soenkerichardsen | Closed | Bug? |
| #2095 Calls are not getting saved on Android phone - Calls made are not saved on the crm. | m.cianchi | Closed | Bug? |
| #2093 Calls are not getting saved - Hi Team, I just took the trail and installed tapcrm on apple phone, and on suitecrm 7.7.6 version , | deeksha.shetty | Closed | Bug? |
| #1997 My Crm is not up to date? - I would like to know how to fix this message, some modules doesn’t work? Thanks | maximiliangatica | Closed | General Question |
| #1930 App language - Dear Support, even if I have selected Italian as language in Settings tab, the app is still in Engl | info68 | Closed | Feature |
| #1929 From test to production environment - Dear Support, we are trying the module in a development/test environment. When we will go in prod | info68 | Closed | Installation |
| #1805 activity stream not showing all Opportunities - when looking on the website i see many opportunaties on the activity stream that are missing on the | atech | Closed | Bug? |
| #1804 opportunaty custom date field - I have a custom date field in Opportunities. when i use it in a quick filter, example. by next 7 day | atech | Closed | Bug? |
| #1776 ailure Customer_id not found" appear - Hi After installing everything per guide, at the moment I try to login for the first time I get t | ensonbarker | Closed | General Question |
| #1695 Custom Filter - Hello I would like to create a custom filter to filter my oppurtunities by sales stage. So that I | maarten | Closed | Feature |
| #1670 install failure on windows with sql server - Thu Jan 3 05:52:53 2019 [2752][1][FATAL] Query Failed: SELECT reminders.* , jt0.user_name modifi | ionelmoisuc | Closed | Installation |
| #1660 "File Folder Exists and Permission" is Wrong - Hello, our company ran into a system configuration problem during installation. We were prompted to | ucgglobal | Closed | Installation |
| #1621 Licensing/cost? - we have to licensing all users,or only the users needed this app? Thanks Michael | Michael | Closed | General Question |
| #1595 TapCRM Offline mode problem - Hi, i'm not able to create a new prospect in in Offline mode (no internet connextion and no connexi | ITStaff | Closed | Bug? |
| #1594 TapCRM checks in module access in SuiteCRM - Hi, i'm not able to open Checks IN module in Suite CRM. This is the error message : There was an e | ITStaff | Closed | Bug? |
| #1593 Installation Fail at 17% - Installation stops at 17% with the following error: Display Log Failed to copy cache/upgrades/t | siroumidaniel | Closed | Installation |
| #1591 Setting Language TapCRM mobile - Hi, i changed the language setting in the TapCRM mobile form english to French. I restarted the app | ITStaff | Closed | Bug? |
| #1587 TapCRM check in Alert - Hi, the check in function for a task return this Alert message : Teh server encountered an unexpext | ITStaff | Closed | Bug? |
| #1586 TapCRM does not fill GPS coordinates in SuiteCRM - Hello, did TapCRM is able to fill the correct GPS data in SuiteCRM? The fields Longitude and Latit | ITStaff | Closed | Bug? |
| #1575 TapCRM installation wizard error step 1 - Hi, i'm trying to install TapCRM but the installation wizrd returned 2 configuration errors : 1- | ITStaff | Closed | Installation |
| #1542 Blank Screen - Install and I get a blank screen. | lrye | Closed | Bug? |
| #1492 SuiteCRM - I have installed TapCRM but it breaks my SuiteCRM. When enabled I cant create any entries from eithe | arjun | Closed | Bug? |
| #1455 At Login Error Message "Failure Customer_id not found" appears - Please help... Did a server restart and post that our users get the following message At Logi | seanfdo | Closed | Bug? |
| #1450 Module error - Installation hangs at Diagnostics: _ 2. File Folder Exists and Permission:* _ Cannot view erro | raj | Closed | Installation |
| #1423 failure there is no error definition for invalid_Call - when I open app I get this message its annoying the message is **failure** there is no error d | adam82leon | Closed | Bug? |
| #1412 After 30 day demo - validate key no longer is able to validate - After initial 30 day trial ended, purchased 10 seats, but unable to validate the key. It it attempt | davids | Closed | Bug? |
| #1370 Install Hangs at 11% - Install hangs at 11%. | jrbogard | Closed | Installation |
| #1348 Installation Issues - I get "Domain already exist! Please try with another domain." We had a previous trial period, but w | lrye | Closed | Bug? |
| #1334 Cannot Install Package - stops at 17% - Hi, My installation stops at 17%... I get the following error 
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"We've been working with TapCRM for a year, with more than 25 licenses. Great product. Excellent service experienced." - DENALI
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