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#1776 - ailure Customer_id not found" appear

Closed General Question created by ensonbarker a year ago


After installing everything per guide, at the moment I try to login for the first time I get this:

At Login Error Message "Failure Customer_id not found" appears

Thank you for your help

  1. Biztech member avatar

    AppJetty Provider

    a year ago

    Hello Ensen,

    Greetings for the day!

    We have checked that your license user counts was not updated on the server. We have resolved this issue for that you just need to re-validate the license key and save users from the SuiteCRM -> Admin -> TapCRM license Configuration.

    Hope this helps! Let us know in case of any concern.

    Kind Regards,

  2. Biztech member avatar

    AppJetty Provider

    a year ago

    Dear Enson,

    You're welcome!

    If you need any assistance/information regarding the app, feel free to contact us at

    We would be happy to assist you.

    Have a great time ahead!

    Kind Regards,

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