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#1660 - "File Folder Exists and Permission" is Wrong

Closed Installation created by ucgglobal a year ago

Hello, our company ran into a system configuration problem during installation. We were prompted to "Please provide permission to the below file or folder.
Please give 755 permission to this file or folder." Server environment: Windows 2016+nginx+php 7.0.12, all files and directories are set to 755 or 777, but the "File Folder Exists and Permission" error still exists. Refer to image below.

TapCRM_System_Config_Error.PNG

  1. Biztech member avatar

    AppJetty Provider

    a year ago

    Hello Dear,

    Greetings from Appjetty!

    We have checked with the shared screenshot, it seems that some files and directory has not given proper permission.

    Please refer the link for the permission on windows server from here: http://support.sugarcrm.com/Knowledge_Base/Platform_Management/Required_File_System_Permissions_on_Windows_With_IIS/#Steps_to_Complete

    Also, would you please provide the file permission again to that list of files?

    If the issue still persists, then please share the CRM admin credentials at support@appjetty.com we will check it for you.

    Hope this helps! Let us know in case of any concern.

    Kind Regards,
    Appjetty.

  2. Biztech member avatar

    AppJetty Provider

    a year ago

    Hello Dear,

    Hope you are doing fine.

    Have you given any additional thought to our last reply?

    Kindly refer the following link for the permission on windows server from here: http://support.sugarcrm.com/Knowledge_Base/Platform_Management/Required_File_System_Permissions_on_Windows_With_IIS/#Steps_to_Complete

    We'd be happy to receive a response from you and answer any pending questions. Feel free to write back at support@appjetty.com

    Looking forward to read from you soon!

    Regards,
    Appjetty.

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