by AppJetty

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#4283 - License Validation Not Working

Closed Bug? created by 6 months ago

I just signed up for a trial version of your app. I installed the module through the module builder, validated my system configuration, but when I enter my license key and click 'Valdiate' nothing happens and I get the following error in the php log:

172.23.0.1 - - [11/May/2022:21:45:45 +0000] "POST /index.php?module=Administration&action=outfitterscontrollertapcrm&to_pdf=1 HTTP/1.1" 400 4

We are running php v.7.4.28, apache 2.4.53, libphp 7.4.28 and suitecrm 7.12.5

Please advise, thank you.

  1. Biztech member avatar

    AppJetty Provider Affiliate

    6 months ago

    Hello Dear,

    Thanks for contacting Appjetty!

    We are passing the requests to the suite store as well as our server while validating the license but it is getting blocked from your server-side.

    Can you please share your admin credentials over "support@appjetty.com"? So that we can check and guide you with the best possible solution.

    Looking forward to your response.

    Regards Appjetty.

  2. aaron.vankosky member avatar

    6 months ago

    We have created a test installation of SuiteCRM where we are evaluating mulitple front end app. Validation for all others works fine. We will not be giving you access, but if you could suggest and give directions for some things to check we will be happy to try them.

  3. Biztech member avatar

    AppJetty Provider Affiliate

    6 months ago

    Hello Aaron,

    Hope you are doing great!

    I appreciate your patience while we were evaluating your concern. We have provided the solution over your email, please check and confirm that you have received our email.

    Hope this helps! Let us know in case of any concerns.

    Regards Appjetty

  4. aaron.vankosky member avatar

    6 months ago

    Hello, I emailed to the representative who got in touch with me with more details of our issue last Wednesday, but have yet to hear anything back. Do you have any further guidance for us?

  5. Biztech member avatar

    AppJetty Provider Affiliate

    6 months ago

    Hello Aaron,

    Apologies for the inconvenience caused and the delay in response.

    The representative has reverted back to your email can you please check?

    Hope this helps! Let us know in case of any concerns.

    Regards Appjetty

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