TapCRM - Mobile App for SuiteCRM

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Best SuiteCRM Mobile App Now access all your necessary SuiteCRM data as and when required right from your mobile phone. Get everything done on the go with TapCRM, our SuiteCRM Mobile app. Now equipped with an exclusive field service feature: Live Tracking!"

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#5057 - Won't authenticate

Closed Bug? created by 6 months ago

I just installed the plugin with suiteCRM 8.4 for the first time. When I try to validate the license key, it just hangs and doesn't validate on the UI.. when I check the system log, it says that it failed to authenticate.

Initially I wanted to try this with 2 users, so I only ordered 2 licenses.

Tue Oct 17 23:04:18 2023 [100192][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:06:48 2023 [43110][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:06:58 2023 [95536][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:08:58 2023 [43090][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:10:16 2023 [100189][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:13:45 2023 [43120][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:13:46 2023 [100201][1][FATAL] OutfittersLicensetapcrm::doValidate() failed:

Troubleshooting tried so far: I deleted the other test profiles in the system, in case that was causing a conflict... and made the total active user count equals 2 for the entire suiteCRM instance... and it still fails to validate.

  1. Biztech member avatar

    AppJetty Provider Affiliate

    6 months ago

    Hi Kyle,

    Thank you for sharing your queries with us. I've forwarded them to my tech team. I'll provide a solution via email. Thanks for your patience.

    Regards, Team Appjetty

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  • Supported Versions
  • 7.5.0 to 7.14.2
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