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#5057 - Won't authenticate
I just installed the plugin with suiteCRM 8.4 for the first time. When I try to validate the license key, it just hangs and doesn't validate on the UI.. when I check the system log, it says that it failed to authenticate.
Initially I wanted to try this with 2 users, so I only ordered 2 licenses.
Tue Oct 17 23:04:18 2023 [100192][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:06:48 2023 [43110][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:06:58 2023 [95536][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:08:58 2023 [43090][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:10:16 2023 [100189][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:13:45 2023 [43120][1][FATAL] OutfittersLicensetapcrm::doValidate() failed: Tue Oct 17 23:13:46 2023 [100201][1][FATAL] OutfittersLicensetapcrm::doValidate() failed:
Troubleshooting tried so far: I deleted the other test profiles in the system, in case that was causing a conflict... and made the total active user count equals 2 for the entire suiteCRM instance... and it still fails to validate.
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a year ago
Hi Kyle,
Thank you for sharing your queries with us. I've forwarded them to my tech team. I'll provide a solution via email. Thanks for your patience.
Regards, Team Appjetty